I had no idea that this guest was dissatisfied. No complaints were made during 2 previous visits and a 3rd booking was made to return the following week, although that last reservation ended up as a no-show, and we were left with an unoccupied cabin for 3 nights.
I must have upset this former guest by chastising her over the phone when she dialed the wrong number some days after the dates booked. We are very adamant about our no cancellation/no change policy during the season, and this is always fully communicated at the time of booking. In this case, we had a verbal promise to honor the reservation. I received no notice of cancellation, and no messages were left.
The stereo at Sol y Mar is small, with small speakers, facing away from the cabins and we have the restaurant and 2 walls of the gift store between the bar and the cabins. The bar can be lively, with smiling, laughing people, and yes, the jokes might not measure up to the yacht-club's standard of good taste. This year, between Feb 5 and 14, we had 5 nights of live music (which this guest specifically booked to come and enjoy). Their country/Americana/folk music is mellow and not one guest has complained about the noise being a bother. The crowds at the restaurant/bar during this period may have given a distorted view of the amount of people we normally host on any given night.
I don't believe I have treated this nor any guest differently because they are not revelers. Owners have the right and responsibility to correct a guest if they are out of line, even though it may result in a vindictive review.