Dear jonbr,

Thank you for such a flattering review, we are delighted that you found the room suitable to your needs and that the Village provided for a thoroughly enjoyable getaway.

Yours truly,
On behalf of Blue Mountain Resorts Limited

Alvard Petten
Vice President-Hospitality Services
apetten@bluemountain.ca

Dear 131Guest,

Thank you for posting your feedback on Trip Advisor regarding a recent visit to Blue Mountain. Our guest feedback is vital to identifying both our successes as well as our shortfalls when servicing our guests. We are delighted that you thoroughly enjoyed your lodging facilities and share your disappointment that our service staff did not meet your expectations on this occasion. We will be sure to use your feedback as a coaching opportunity for our service staff, as our aim is always to provide friendly, professional service with a positive approach.

We did note on your reservation file that there was a billing error, but can see that the manager in this area attended to the matter quickly and rectified the error prior to departure.

With respect to our over exuberant lift attendant trying to assist you when you fell, we will direct your comment on this matter to the department head and use your comments for coaching purposes.

Once again, thank you for your feedback and the opportunity you have provided for us to address your concerns internally as well as provide you with some clarity.

Yours truly,
On behalf of Blue Mountain Resorts Limited

Alvard Petten
Vice President-Hospitality Services
apetten@bluemountain.ca

Dear Jason W,

Thank for taking the time to post your comments regarding a recent visit to Blue Mountain Resorts and in particular Weider Lodge on the Trip Advisor website. We sincerely appreciate our guest feedback and regret that you were dissatisfied with our services on this occasion.

In regards to customer service provided by our desk staff, we are disappointed to hear that this was your experience and will ensure that management in this area is made aware of this instance and immediately initiates some customer service coaching with the individuals involved. At Blue; we pride ourselves on the quality of training provided to new and existing staff members and share your disappointment that we did not meet our service goals on this occasion.

You are absolutely right, we have a great deal to offer both summer and winter in terms of activities and services and it is an absolute shame that the service errors of a few individuals tainted your impression of our resort. We are confident that you would not find this to be the norm on a future visit.

We do hope your recent visit will not deter you from visits to our resort and look forward to welcoming you back to Blue Mountain Resort, when you are able to return to the area again.

Yours truly,
On behalf of Blue Mountain Resorts Limited

Alvard Petten
Vice President-Hospitality Services
apetten@bluemountain.ca