Dear Mr O'Hanlon

Thank you for taking the time to feedback the points of your stay, having visited the hotel on many occasions, I'm just confused as to why now you find the hotel so basic yet you have returned many times.

There are no water in the rooms but this was not requested and being a 3* hotel, would not be expected by most - I appreciate you have stayed at Lion Quays Waterside Resort in the past but being a 4* hotel may be expected.

I'm very pleased to announce that Moreton Park now has FREE WI-FI for all guests to use in their rooms throughout their stay.

I'm so pleased you were able to use the leisure facilities with our compliments.

There was absolutely not 'a scam' going on and having spoken to you (and indeed your managing superior) in depth about this over the phone would not explain in further on Trip Advisor, but this was sorted out professionally as your Manager thanked me for.

Thank you once again for alllowing me to reply to your absurd allegation

Warmest regards

Katie Raven-Smith
Hotel Manager