We very much appreciate your comments regarding your stay at the Grand Mercure Mt Lofty House. It is always a pleasure to receive positive feedback.
I am so pleased that you identified the character and uniqueness of our grand old house… Additionally we have commenced a soft refurbishment which includes replacing all carpets and updating other furnishings within the rooms.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

I appreciate your comments regarding your stay at Mount Lofty House. It is always a pleasure to receive positive feedback, especially relating to our team. The property looks amazing at the moment with the ever changing autumn colours to be enjoyed.
Further to your comments relating to the bathroom we have just commenced a soft-refurbishment on our accommodation rooms which include updating our bathrooms.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Thank you for taking the time to tell us about your experience at Mount Lofty House. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
We have identified the need to upgrade our property and have since commenced a soft refurbishment which includes replacing all carpet (half done), a full internal paint and replacing certain room furnishings. The owners have invested greatly at the property over the last 12 months, but fortunately have included items such as electrical and water systems which aren’t noticed by guests. The intention moving forward is to complete the soft-refurbishment whilst updating the outdoor garden areas.
We service in excess of 100 weddings a year and advise guests of the prices prior to confirmation of their booking.
At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Thank you for taking the time to tell us about your experience at Mount Lofty House. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
I will share your comments with our team which are concerning, relating to your impression of our property. We have commenced a soft refurbishment which includes replacing all carpet (half done), a full internal paint and replacing certain room furnishings. The maintenance items you mention which had been caused by severe weather have also been repaired.
At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.