There are always two sides to every story!

The hotel records show that these clients had canceled their last night with us by telephone prior to their arrival. The rooms had since been re-let and not double-booked. The hotel staff told the clients not to worry for they could arrange accommodation and free transport to a sister hotel in Bordeaux center. Anne Sophie, the receptionist, NEVER said it was going to be free of charge, only that she would see if she could get a good price for them. And she did, for the whole stay these clients benefited from a 30% commercial reduction.

At the end of the stay the clients demanded the hotel should pay their taxi fee to the station, at which point we refused and where told we would not hear the end of this.

We are of course disappointed to have failed to satisfy these clients despite having tried our best to do so. We feel it is unfair to call our staff dishonest, as the owner of the hotel I have every confidence my staff especially Anne Sophie who does a wonderful job and is adored by the vast majority of our clients.