Thank you ever so much for your comment. We do appreciate you taking your time to report about your stay and deeply regret that it left such a bad impression on you. Rest assured we take your comments very serious and have already taken steps to rectify our shortfalls as commented.

However in this particular case we would also love to express our disappointment of some of your descriptions. We certainly expressed our regrets and apologised for all the inconvenience caused. Waving the breakfast charge together with the re invitation to the hotel extended by our duty manager was a gesture to reinstall your faith into the service we provide.
While of course it is not acceptable that we have not paid attention to your belongings when making your bed in the first place, we got back to you right away after the laundry opened from the bank holiday and sent you the pajama back to the US in due course 3 days after your departure.

It would be our absolute pleasure to welcome you back to the Schlosshotel and I would be delighted if I could look after your stay personally. It is our absolute aim to make the stay of our guests most memorable and we would appreciate if you could give us the opportunity to convince you of the Schlosshotel Kronberg. Please just get in contact with us when travelling back to Kronberg again and we will be of your immediate assistance.

Looking forward to your email and your next visit to us.