It was very kind of you to take the time to write, much appreciated.

Your comments however are very strange, and certainly deeply unfair, and we would not wish them to be mis-leading to our guests, so in the interests of clarity-

Your 'alarm bells' ringing - we only serve full afternoon tea, if indeed it has been pre-booked. Naturally, a hotel will not maintain stock of hand-made cakes etc, unless it is to be used, and no apologies for stating the obvious.

You reserved a Cream Tea, that is what was served- home-made scones, home-made jam, and tea.

With regard to your comments re ambience- With regard to the fabric of the assets- I happily convey that we do maintain a program of rolling refurbishments applicable to all areas, but obviously as a Grade A Listed Georgian mansion, within which here at Party Central we can see somewhere in the region of 750 guests every weekend, we are constantly told by our guests that they simply love our relaxed, homely and comfortable ambience. I am sorry this has not met with your approval. (One of our brides the other day termed it as- 'what sets Balbirnie firmly apart from the rest is the blend of country vintage and contemporary chic' - that perhaps states it better than I can.)

To read a further selection of our monthly guestbook comments and reviews, from guests known to have stayed in our hotel, or who have visited as a guest, please do take just a few moments to visit our web site.
From the many lovely emails, cards and letters which we receive, and in tandem with our guestbook records, every month we take a selection of those additional comments and place them on our latest news sections. As always, our thanks to Sarah Rees from our reception team, who takes the time every month to collate all of those very lovely comments and reviews. These can of course be fully trusted, and accepted as reality.

If there is ever any element of guest dissatisfaction whatsoever, then I would always ask please that any guest with any complaint, no matter how small, contacts me personally to discuss. My email- nicholas@balbirnie.co.uk Should you wish to personally discuss- My personal mobile 07768 958041

Best wishes, Nicholas Russell/ Hotel Manager/ Balbirnie House/ 1992 - Present

Hello Randolph,and delighted to hear that you enjoyed your visit to Balbirnie House. I will be sure to pass your comments on to the team.

It was very kind of you to take the time to write, much appreciated.

(We did have a very minor minor ingress from external storm damage, and we have noted your comments.)

To read a further selection of our monthly guestbook comments and reviews, from guests known to have stayed in our hotel, or who have visited as a guest, please do take just a few moments to visit our web site.
From the many lovely emails, cards and letters which we receive, and in tandem with our guestbook records, every month we take a selection of those additional comments and place them on our latest news sections. As always, our thanks to Sarah Rees from our reception team, who takes the time every month to collate all of those very lovely comments and reviews. These can of course be fully trusted, and accepted as reality.

If there is ever any element of guest dissatisfaction whatsoever, then I would always ask please that any guest with any complaint, no matter how small, contacts me personally to discuss.

Best wishes, Nicholas Russell/ Hotel Manager/ Balbirnie House/ 1992 - Present

Dear Vivien, many thanks for your kind comments, and delighted to hear that you considered that the food in The Balbirnie Bistro was 'to die for'. We are overjoyed to hear those comments.

Delighted to hear that you enjoyed your visit to Balbirnie House. I will be sure to pass your comments on to the team.

It was very kind of you to take the time to write, much appreciated.

To read a further selection of our monthly guestbook comments and reviews, from guests known to have stayed in our hotel, or who have visited as a guest, please do take just a few moments to visit our web site.
From the many lovely emails, cards and letters which we receive, and in tandem with our guestbook records, every month we take a selection of those additional comments and place them on our latest news sections. As always, our thanks to Donna Reid from our reception team, who takes the time every month to collate all of those very lovely comments and reviews. These can of course be fully trusted, and accepted as reality.

If there is ever any element of guest dissatisfaction whatsoever, then I would always ask please that any guest with any complaint, no matter how small, contacts me personally to discuss.

Best wishes, Nicholas Russell/ Hotel Manager/ Balbirnie House/ 1992 - Present