Thank you for kind words in relation to the hotel staff and service that you received whilst staying at our hotel.

We welcome all guest comments and strive to be the best in everything we do at the Holiday Inn Express, Swansea. It is wonderful to hear that we achieved this on your stays with us and will continue in the future to do so also.

Thank you again for your comments and we look forward to welcoming you back to the hotel on your next visit to Swansea.

Kind regards,

Lisa Grainger

Thank you for kind words in relation to the hotel cleanliness, staff and service that you received whilst staying at our hotel in January.

We appreciate all guest comments as we truly strive to be the best in everything we do at the Holiday Inn Express, Swansea. It is wonderful to hear that we achieved this in your recent stay with us and we look forward to welcoming you back to the hotel in the future.

Thank you again for your comments and I will pass your comments on to the neighbouring restaurant.

Kind regards,

Lisa Grainger

Thank you for your comments regarding your stay with us in December 2011.
We are to please to hear that you had an enjoyable stay and that our location suited your family needs.
We pride ourselves in our high standard of cleanliness and service and were surprised to read that our shower indicated otherwise. We have however, looked into this and have advised housekeeping of your comments to ensure this does not happen again.
We offer a firm and soft pillows in each bedroom to ensure a comfortable night’s sleep but unfortunately on this occasion we did meet your requirements. Please be advised we can provide feather pillows should this be preferred on your next visit.
With regards to our breakfast we believe we offer a wide range of options which would suit most guests which also is free of charge. Our cold offerings are 6 different cereals, fresh fruit along with segmented fruit, cheese, croissants, muffins and yogurt with the added hot items of toast, scrambled egg, baked beans sausages and hot beverage.
We thank you once again and look forward welcoming you back to the hotel on your next visit to the area.
Kind regards,

Lisa Grainger

Thank you for your comments regarding the easy of our location for Swansea Business, neighbouring towns, restaurants and bars.

With many local businesses and attractions with-in a short distance we can offer recommendations and direction for both business and family guests to where they wish to travel to during their stay.

As you have indicated we offer evening meals at the hotel between 6pm – 10pm and have recently introduced a lunch time and late night Pizza menu at the hotel also.

I have advised the staff on your comments regarding their helpfulness and courtesy during your stay and we are pleased to advise this is a service we are happy to deliver to all our guests during each and every stay.

Thank you once again and we look forward to welcoming you back in the future.

Kind regards,

Lisa Grainger