The Mission that has characterized us for years is to try to understand our guests’ needs and expectations. In your case this was our only real mistake: not understanding your idea of holiday, so we apologize for it and we invite you to try one more time.
Concerning your disappointment about the room, I would like to remind you that with the travel agency you booked our cheaper room. At your arrival, for a small extra, we proposed you the refurbished and upper class rooms with both Tech Style and Classic Style, but you did not show interest. It is true that the reception is refurbished like all the common parts of the Hotel.
For what concerns our Restaurant Service, we are surprised since we continuously receive compliments on the variety of choice, the quantity and the quality of our menus. If these did not suit your tastes, we apologize and we regret that you did not report us in time to find a solution.
Viserba is a part of Rimini with outstanding characteristics, suitable and appropriate for a quiet holiday, dedicated to shopping, relax, sun and sea. Ideal for families with children, young couples and elderly.
Its excellence points are: a small assembled and well cared beach and a shallow sea, safe for children and for the ones who cannot swim.
In the evening the pedestrian area and the closure of shops by midnight ensure a peaceful and safe atmosphere.
Only now I am aware of your holiday expectations and I really regret that I could not help you with my experience and my knowledge of the town.
It would have been enough from you to make some questions about your needs, in order to allow us to recommend you all that Rimini and its surroundings unquestionably offer.
It is very difficult to claim that Viserba is an holiday resort only for Italian people, since it is well known that it is the favourite destination for foreigners from all over Europe, mainly in the period of May, June, July and September.
I think there was a misunderstanding on both sides so… let’s try again, we wait for you!!



The Hotel Manager
Antonio Carasso