Dear Bucko007,

Thank you for your detailed review of our hotel. I certainly apologize for the inconveniences you experienced with the breakfast offered.

We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. I have taken note and wish to thank you for all your valuable comments.

We thank you for having chosen our Hotel. We take this opportunity to send you our best wishes.

Regards,
Brenda J.
IHGCare

Dear Madam, Dear Sir,

Many thanks for taking the time to inform us of your experience in our property. Your comments are greatly appreciated since they give us the opportunity to improve our level of service.

I deeply regret if you had not been informed the renovation works are not yet finished in the hotel. I understand you had to suffer from this situation despite the measure taken to separate works and guest areas. We will certainly reinforce this separation immediately to avoid this happens again.
For what concerns your room experience, I thank you for your positive comments which prove our efforts to renovate the hotel are giving some result. Regarding the pottery cups, please note we have just received a delivery today and they are already available for our guests.

To end, we appreciate your comments regarding the bar ; our architect is working on this topic and some improvements are planned for the decoration of this area as soon as possible.
I apologize for the inconvenience during your stay and hope to have the pleasure to welcome you again in Englos in our fully renovated hotel : we are almost there !

Yours sincerely,