Dear Sir/Madam,
The rooms in our hotel are categorized among others also according to the view and in this case the room was much dearer not because of being located on a different floor, but due to the view as you explained. In regards to the food, all our guests are very well informed about the buffet service, and we receive many great reviews as to the quality of our food. The Punta Skala resort and the Family hotel Diadora as part of it have been located in this calm, quiet environment with a purpose, to provide the best possible family vacation, in the heart of authentic Dalmatian environment/nature. For anything the guest may need, we are now offering our „Welcome Home“ service, where guests have the possibility to leave their requests and we do our best to deliver anything they desire. The hotel is very busy as 90% of our guests are happy and satisfied repeaters. The item that you state was missing was a personally tailored accessory, and therefore very unlikely to be of someone else's interest. However, the hotel kindly offered a discount equal to the value of the item, which was not accepted. For any issues, please feel free to contact us directly at diadora@falkensteiner.com.