The hotel is busier at weekends and we have installed 'noise buffers' on most internal doors to minimise any disturbance to guests caused by noise levels on the corridors at peak times.

We are pleased that this particular guest enjoyed breakfast. It is regrettable that their own personal tastes seemed not to be suited to our evening menu and venue choices or our range of facilities and treatments made available through Spa6

Kind Regards,

Stephen J Brock & Dominic Haigh
Guest Relations Manager (s)

Whilst we thank this guest for their review, we note that many points made here are a matter of personal opinion rather than statements based on fact.

Any issues with the heating could have been addressed by our 'Front of House Team' who are always happy to assist where possible when contacted.

We are happy that this particular guest enjoyed the spacious and clean rooms and would hope that the difference in styles amongst our other hotels would provide a feature more suited to their tastes.

The hotel has been assessed and accredited its 4 star status by the AA who often use our venue as their 'hotel of choice' for their own functions. Our star rating is not purely based on the immense range of facilities that we offer, but is disciplined by our room standards and staffing and covers many different factors, some of which include our comprehensive menu with a variety of choice using fresh local and seasonal produce and our room service which is available 24 hours a day.

We cater to all markets including conference guests, families, and couples. It is regretful that this guest does not share the same opinion as the vast majority of our repeat customers who enjoy the stylistic choices that we have made.

Kind Regards,

Stephen J Brock & Dominic Haigh
Guest Relations Manager(s)

We would like to thank this guest for their review and are happy to learn that they obviously enjoyed the relaxing environment that is offered at The Cotswold Water Park Four Pillasr Hotel.

Kind Regards,

Stephen J Brock & Dominic Haigh
Guest Relations Manager (s)

We would like to thank this guest for their generous review and will pass her personal thanks to Evie in Spa6. It is always nice to receive personal feedback and find that our guests enjoyed a pleasant stay.

We hope that our guest enjoyed her 93rd birthday celebrations and look forward to welcoming her back for may more celebrations.

Kind Regards,

Stephen J Brock & Dominic Haigh
Guest Relations Manager (s)