Dear L4dge

Thank you very much for leaving a review on trip advisor following your recent stay at Mottram Hall Hotel.

For much of January I have been praising my team for a Job well done in terms of the feedback they have been receiving whilst also reminding them that you are only as good as your last result. Your review is I feel candid and straightforward and in many ways balanced and constructive, and for this I would like to thank you.

In simple terms the housekeeping standards you experienced whilst very unusual are by no means acceptable and for this I would like to apologise sincerely. I would not wish to attempt to excuse or explain the reasons for this lapse in our normally very high standards as there simply can be no credible excuse.

Secondly our inability to provide you with a simple request for a quieter room is also not really excusable as there were available rooms on the night you stayed with us that would have been quieter. Again please accept my apology for this oversight on our part.

Please be assured that I have shared your feedback with my team and taken actions designed to prevent further repetition of the points you have kindly raised

I would greatly appreciate it if you could contact me directly next time you are in this area for two reasons, firstly so I might apologise to you in person, and secondly to attempt to restore your faith in the product and services we offer. I am very proud of Mottram Hall and albeit I am disappointed I am very keen to show you the quality and standards that we provide to the great majority of customers.

Thank you once again, and I do hope we have the opportunity to meet in the near future.

Best wishes

Iain

Dear SuziB

Thank you very much for leaving a review on trip advisor following your recent stay at Mottram Hall Hotel.

I am delighted that you enjoyed your time with us here at Mottram Hall, and the team here really enjoyed looking after you and the rest of the family. I was very aware of the wedding as a mutual friend of ours from Wychwood Park had been in touch with me in recent weeks to let me know he was attending so it was great to make contact with all the party on the day.

We are very proud of the work that Sam and Gaynor do, and always pleased when they get a special mention which we all know they thoroughly deserve. The rest of the team here were delighted to have looked after the service and preparation of the food which all in all made for a great day.

Thank you once again, and I do hope we have the opportunity to meet in the near future.

Best wishes

Iain

Dear Brad67

Thank you very much for leaving a review on trip advisor following your recent stay at Mottram Hall Hotel.

I am really very pleased that you enjoyed your stay with us recently and were able to enjoy all of the facilities whilst with us. The lakeside rooms are wonderful and enjoy great views and are very peaceful. I have passed on your kind comments to richard the chef and Harry the restaurant manager regarding your dining experience, they have asked to be associated with my thanks for your kind comments.


Thank you once again, and I do hope we have the opportunity to meet in the near future.

Best wishes

Iain

Dear tonynewport

Thank you very much for leaving a review on trip advisor following your recent stay at Mottram Hall Hotel.

It is great to hear that you had a good time, and enjoyed the service from the team on Mottram. I am conscious of the price of our drinks and whilst they are a little above the average prices paid in the high street they are hopefully reflective of the great service and environment the hotel offers.

Thank you once again, and I do hope we have the opportunity to meet in the near future.

Best wishes

Iain