Dear CitYGal2712,


First of all I would like to thank you for taking the time to write a review on Tripadvisor. I am very sorry to read, that you had a bad experience in our property.

I recognize that last month we had a water pipe change and it most probably happened during your period of stay. I would like to apologize for this inconvenience, especially because our maintenance staff does not show up when you called, although they were supposed to be there. I have reminded the maintenance manager about this to take necessary actions so it would not happen again in the future.

Regarding to breakfast & take away, unfortunately we do not provide take away service for breakfast buffet and our beverage menu. But next time on your next visit, I will recommend you our nice ‘Breakfast Box’ if you would like to take away, includes orange juice, choice of fruits, egg, and pastries. Please be informed, the ‘Breakfast Box’ must be ordered at least 24 hour in advance. Furthermore, I apologize to you for the misunderstanding about this policy and we will take corrective measures according to your comments.

I believe your review is very useful for us to enhance our service and it was never the intention of our management or any staff member to deliver you a negative experience in our property.

Thanks again for your review and I hope it would not deter you from any visits to our property in the future. To ensure your visits will be memorable and far from unpleasant, please do not hesitate to contact me at: gm@grandmirage.com for further arrangements.


Kind regards,

Juan Antonio Sanchez
General Manager