Dear Bermudian Flavor,

Thank you for your comprehensive review of Royal Palms Hotel. We appreciate your candid feedback from your one night stay with us. We are sorry that you felt that being a Bermudian somehow undermined your standing as a guest. As you observed, it is our experience too that local guests tend to be looking for a quiet getaway to relax and undwind. As a result, we tend to be less intrusive in terms of suggesting activities, restaurants and other things to do. It was our hope that by hosting your daughter and granddaughter for a complimentary breakfast and extending your stay with a complimentary late checkout were meaningful demonstrations of our wish for you to enjoy your stay while at the same time respecting your privacy to spend quality time with our family. We apologize if our misjudgment of your wishes underminded your enjoyment.

Thank you for your kind comments about the quality and comfort of our rooms together with amenities. We work hard to ensure that our breakfast selection is good and the rooms furnished and equipped to a high standard.

Regards,
Theresa Harney-Zuill