March 10, 2011

We are deeply disappointed that the customer felt this way. We would like to reiterate that our devoted guests, and our high percentage of repeat clientele come back to us each year, spreading the word about our unparalleled commitment to service, high quality, award-winning cuisine and luxurious accommodations. In particular, and with regards to our cuisine, we recently received the Island Destinations Award for Ultimate Cuisine from over 1,500 top travel agents.

We are particularly confused by the constant reference to a “French motorway” and think that the customer is deeply mistaken. It is hard to imagine she felt she was at a motorway on the beautiful island of St Barths, and in particular at this Leading Hotel of The World, nestled on small private peninsula between two bodies of water.

• We have also received numerous other awards year after year, including may from Conde Nast Traveler, Travel & Leisure, The Huffington Post and the like.

In particular our management team has led the hotel to excellence for many years, and has been recognized many times by our guests for their outstanding personal commitment to ensuring their satisfaction. Our General Manager, Marc Thézé, has been managing the hotel since December 1994, along with the Executive Chef and Food & Beverage manager. We continuously receive praise of our restaurants on a daily basis from loyal customers, locals and critics alike. We would be happy to share the hundreds of positive comments with you.

Our breakfast buffet is so popular and often quoted by our guests as “being the best they have experienced, especially in the Caribbean”. The fruits are freshly picked every day from the local islands and French croissants, breads and pastries are baked on premise by our leading Pastry Chef. We also offer French cheeses, fresh yogurt and cereals for guests looking for lighter fare. And there is always freshly squeezed juice and a variety of coffees and teas, all with top notch service.

We hope that this guest will come back to visit us to experience all that The Hotel Guanahani has to offer.

Thank you.