I am so sorry to know that you did not have a good experience at the Bay Gardens Hotel. It must have been awful to have a hurricane ruin your dream honeymoon and have to be relocated. As I am sure you can imagine, Hurricane Thomas was a devastating and traumatic event, for both visitors and locals alike. Many of our staff members had been stuck at the hotel for over 24 hrs without being in contact with their loved ones, and the hotel itself as well as the rest of the island was experiencing a severe water shortage. Although many hotels in the north of the island were declining to accept evacuees from the properties in the south, we felt that it was our responsibility to try to accommodate as many as we could to alleviate the pressure on properties such as Jalousie which were severely damaged.

We are not excusing ourselves, however, for failing to live up to the high standards we have set for ourselves at Bay Gardens Resorts and for your discomfort we do apologise. Your experience was certainly not typical of the Bay Gardens Hotel, and we assure you that if you ever decide to holiday at a small, family owned property right in the middle of Saint Lucia’s tourism capital, the Bay Gardens Hotel would be an ideal choice.