Good Day,
Thank you for taking the time and making the effort to provide feedback about your holiday experience at The Jalousie Plantation, Sugar Beach.
We are dedicated to ensuring our guests have the best possible experience. I am delighted to know that your overall expectations were exceeded and that you were pleased with our amenities, accommodations and the high level of service that was rendered to you. The Luxury
Beachfront Bungalows are stunning and it is good to know you enjoyed being among the first to stay in these lovely new accommodations.
I am also happy to know that the staff and management team contributed positively to your holiday experience and that your requests were handled with precision. I will be sure to share your comments with Georg and Molly.
Our culinary team serves some of the very best food on the island and it is pleasing to note that you enjoyed the offerings and ambiance in the Great Room (especially the Banana Soufflé!). We care about our guests’ well-being and try our utmost to create activities programmes that they will look forward to and enjoy.
Thank you once again for your review and we are looking forward to welcome you back to The Jalousie Plantation, Sugar Beach again soon.

Regards,

André Boersma
General Manager

Good Day,
Congratulations and thank you for taking the time to share your feedback about your wedding at The Jalousie Plantation, Sugar Beach.
It brings great satisfaction to know that your overall expectations were exceeded and that the staff especially Marcus, Julia and Tyson helped to make your wedding a truly special and memorable occasion. We pride ourselves on ensuring that every detail, no matter how small, is handled with professionalism and expediency. I will commend them for a job well done.
Once again, thank you for sharing your comments with us and we look forward to your return visit soon—perhaps even for a romantic first anniversary celebration.
Regards,

André Boersma
General Manager

Good Day,
Thank you for taking the time to write such an extensive review following your recent stay at The Jalousie Plantation, Sugar Beach
The Jalousie Plantation, Sugar beach is not only known for its stunning location but also the first-class service, amenities and accommodations we offer our guests. We are genuinely concerned about the experience of our guests so it makes me happy to know that you had a wonderful time and that your overall expectations were exceeded. It is also pleasing to read that you are already planning a return visit, despite the fact that you do not usually vacation in the same location twice.
However, I am disappointed to know that your transfers were not arranged as requested and that you were left to find your own transportation to the hotel. This rarely happens and I am truly sorry it did happen on this occasion. We will continue to review our service standards with the front office team in regards to how requests for transfers should be properly managed in order to ensure that you and other guests do not encounter the same experience.
It is also gratifying to know that your butler, the shuttle drivers (especially Terry and Addison), and Chris and Richard of the Scuba team extended courtesies that enhanced the overall enjoyment of your stay.
Our culinary teams work hard to create exceptional and first-class dishes to ensure that our guests are satisfied. I will commend them for a job well done and share your comments about the Great room with the rest of the team.
Thank you once again for your review. We are looking forward to welcoming you back to The Jalousie Plantation, Sugar Beach soon.
Regards,

André Boersma
General Manager

Good Day,
Thank you for taking the time to share your thoughts about the services and accommodations you experienced during the time you vacationed at The Jalousie Plantation, Sugar Beach.
The Jalousie Plantation, Sugar Beach is not only known for its stunning location. We strive to deliver a consistent and reliable service to our guests with the first-class amenities and accommodations. The resort is set on well over 100 acres, which means that it is very large and it may seem empty even when it is running at a full occupancy. Our accommodations are freestanding rooms and as a result are very secluded.
It is not clear when you last stayed at the resort, however, over the last two years in excess of US$100 million has been invested in the property. The resort is certainly not “run down” and now boasts all new restaurants, bars and accommodations. We have not offered anything but new rooms for over a year now.
We have also added to our inventory and now have accommodations directly on the white sands of Sugar Beach and just steps from the waters’ edge. The eight new Luxury Beachfront Bungalows have been in operation since December 2011. Not only are they right on the beach, but also a stone’s throw from the main facilities.
The beach has also been given a facelift with fresh sand and a lovely new boardwalk, also completed in December 2011.
The culinary experience you describe is also far removed from the new reality. It sounds as though the resort was offering buffet meals at the time of your stay rather than the a la carte menus that are now being served. There are no buffet tables and everything (including breakfast) is prepared a la minute and delivered fresh to the table. It has been a challenging transition from buffet to full service and our culinary team works hard to ensure a pleasant experience for each and every guest. The new menus and full service concept was introduced over two years ago and has been extremely well received by our more recent guests.
The people of St. Lucia are very friendly and welcoming to visitors to the island. Their natural charm and hospitality is one of the main reasons St Lucia outshines many of its more tourist neighbors. Tourism is very important to the island and your report is the first to suggest the local people appeared irritated by your presence. I am sure this was not the case.
Once again, thank you for your comments. We hope that you will consider a return visit to The Jalousie Plantation, Sugar Beach. Certainly the resort as it is now bear little of no resemblance to the one you visited some years ago.
Regards,

André Boersma
General Manager