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Opiniones: Jalousie Plantation

4.0 de 5
Forbidden Beach, Val des Pitons, Soufrière, Santa Lucía
Servicios del hotel
Jalousie Plantation
Ocupa el puesto #4 de 12 hoteles en Soufrière
4.5 de 5 estrellas 891 Opiniones
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891 opiniones de viajeros

Puntuación de viajeros
    485
    247
    66
    52
    41
Ver opiniones sobre
Familias
132
 
En pareja
458
 
En solitario
9
 
De negocios
7
 
Lo que dicen los viajeros
  • Una habitación estupenda(81)
  • Piscina(54)
  • Taxi acuático(28)
  • Villa nueva(28)
  • Muy bueno(27)
Fecha Puntuación
Madbury
Colaborador Sénior
6 opiniones 6 opiniones
Opiniones en 4 ciudades Opiniones en 4 ciudades
6 votos útiles 6 votos útiles
“Wonderful, relaxing time”
4 de 5 estrellas Opinión escrita el 4 febrero 2012
3
personas encontraron esta opinión útil.
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Consejo sobre las habitaciones: Ask for the newer suites and try those "on" the beach.
Ver más recomendaciones relativas a las habitaciones
  • Se alojó el Enero de 2012, viajó en pareja
    • 3 de 5 estrellas Relación calidad-precio
    • 5 de 5 estrellas Ubicación
    • 5 de 5 estrellas Calidad del sueño
    • 5 de 5 estrellas Habitaciones
    • 5 de 5 estrellas Limpieza
    • 4 de 5 estrellas Servicio
¿Ha sido útil esta opinión?
Pregunta a Ted K sobre Jalousie Plantation
Esta opinión es la opinión subjetiva de un miembro de TripAdvisor, no de TripAdvisor LLC.
Andre Boersma, General Manager en Jalousie Plantation, respondió a esta opinión
20 febrero 2012
Good Day,

Thank you for taking the time to comment about your recent stay at The Jalousie Plantation, Sugar Beach.

It is gratifying to learn that your overall expectations were exceeded. We are very enthusiastic and passionate about ensuring the happiness and satisfaction of our guests so it is always pleasing when we receive a positive review such as yours.

All our rooms have been renovated and are equal in terms of amenities; however, we note your comments about the deck outside your villa. The tropical climate means we have to undertake a continual and rigorous schedule of planned maintenance that includes regular painting of the villa exteriors and decks. I am sorry that this detracted from an otherwise perfect accommodation experience.

I am also disappointed to know that you were not pleased with the Friday night barbeque. Thank you for your recommendations and suggestions in the food and beverage area. We are continuing to review our service standards in this area and will be boosting training efforts particularly in the Bayside restaurant.

We do hope you will consider a return visit to the resort to see firsthand the improvements we have made in light of your comments.

Regards,

André Boersma
General Manager
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Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC
Leeds, Reino Unido
1 opinión
3 votos útiles 3 votos útiles
“Could have stayed another week .... at least !”
5 de 5 estrellas Opinión escrita el 3 febrero 2012
3
personas encontraron esta opinión útil.
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  • Se alojó el Enero de 2012, viajó en pareja
    • 5 de 5 estrellas Relación calidad-precio
    • 5 de 5 estrellas Ubicación
    • 5 de 5 estrellas Calidad del sueño
    • 5 de 5 estrellas Habitaciones
    • 5 de 5 estrellas Limpieza
    • 5 de 5 estrellas Servicio
¿Ha sido útil esta opinión?
Pregunta a deb and doc m sobre Jalousie Plantation
Esta opinión es la opinión subjetiva de un miembro de TripAdvisor, no de TripAdvisor LLC.
Andre Boersma, General Manager en Jalousie Plantation, respondió a esta opinión
20 febrero 2012
Good Day,
Thank you for taking the time and making the effort to provide feedback about your holiday experience at The Jalousie Plantation, Sugar Beach.
We are dedicated to ensuring our guests have the best possible experience. I am delighted to know that your overall expectations were exceeded and that you were pleased with our amenities, accommodations and the high level of service that was rendered to you. The Luxury
Beachfront Bungalows are stunning and it is good to know you enjoyed being among the first to stay in these lovely new accommodations.
I am also happy to know that the staff and management team contributed positively to your holiday experience and that your requests were handled with precision. I will be sure to share your comments with Georg and Molly.
Our culinary team serves some of the very best food on the island and it is pleasing to note that you enjoyed the offerings and ambiance in the Great Room (especially the Banana Soufflé!). We care about our guests’ well-being and try our utmost to create activities programmes that they will look forward to and enjoy.
Thank you once again for your review and we are looking forward to welcome you back to The Jalousie Plantation, Sugar Beach again soon.

Regards,

André Boersma
General Manager
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Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC
New York
1 opinión
3 votos útiles 3 votos útiles
“Heaven on Earth”
5 de 5 estrellas Opinión escrita el 2 febrero 2012
3
personas encontraron esta opinión útil.
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  • Se alojó el Julio de 2011, viajó en pareja
    • 5 de 5 estrellas Relación calidad-precio
    • 5 de 5 estrellas Ubicación
    • 5 de 5 estrellas Calidad del sueño
    • 5 de 5 estrellas Habitaciones
    • 5 de 5 estrellas Limpieza
    • 5 de 5 estrellas Servicio
¿Ha sido útil esta opinión?
Pregunta a LovedStLucia711 sobre Jalousie Plantation
Esta opinión es la opinión subjetiva de un miembro de TripAdvisor, no de TripAdvisor LLC.
Andre Boersma, General Manager en Jalousie Plantation, respondió a esta opinión
20 febrero 2012
Good Day,
Congratulations and thank you for taking the time to share your feedback about your wedding at The Jalousie Plantation, Sugar Beach.
It brings great satisfaction to know that your overall expectations were exceeded and that the staff especially Marcus, Julia and Tyson helped to make your wedding a truly special and memorable occasion. We pride ourselves on ensuring that every detail, no matter how small, is handled with professionalism and expediency. I will commend them for a job well done.
Once again, thank you for sharing your comments with us and we look forward to your return visit soon—perhaps even for a romantic first anniversary celebration.
Regards,

André Boersma
General Manager
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Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC
Toronto, Canadá
2 opiniones
Opiniones en 2 ciudades Opiniones en 2 ciudades
17 votos útiles 17 votos útiles
“Beyond our Expectations....which are very high!”
5 de 5 estrellas Opinión escrita el 31 enero 2012
12
personas encontraron esta opinión útil.
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  • Se alojó el Enero de 2012, viajó en pareja
    • 5 de 5 estrellas Relación calidad-precio
    • 5 de 5 estrellas Ubicación
    • 5 de 5 estrellas Calidad del sueño
    • 5 de 5 estrellas Habitaciones
    • 5 de 5 estrellas Limpieza
    • 5 de 5 estrellas Servicio
¿Ha sido útil esta opinión?
Pregunta a luv2ski55 sobre Jalousie Plantation
Esta opinión es la opinión subjetiva de un miembro de TripAdvisor, no de TripAdvisor LLC.
Andre Boersma, General Manager en Jalousie Plantation, respondió a esta opinión
20 febrero 2012
Good Day,
Thank you for taking the time to write such an extensive review following your recent stay at The Jalousie Plantation, Sugar Beach
The Jalousie Plantation, Sugar beach is not only known for its stunning location but also the first-class service, amenities and accommodations we offer our guests. We are genuinely concerned about the experience of our guests so it makes me happy to know that you had a wonderful time and that your overall expectations were exceeded. It is also pleasing to read that you are already planning a return visit, despite the fact that you do not usually vacation in the same location twice.
However, I am disappointed to know that your transfers were not arranged as requested and that you were left to find your own transportation to the hotel. This rarely happens and I am truly sorry it did happen on this occasion. We will continue to review our service standards with the front office team in regards to how requests for transfers should be properly managed in order to ensure that you and other guests do not encounter the same experience.
It is also gratifying to know that your butler, the shuttle drivers (especially Terry and Addison), and Chris and Richard of the Scuba team extended courtesies that enhanced the overall enjoyment of your stay.
Our culinary teams work hard to create exceptional and first-class dishes to ensure that our guests are satisfied. I will commend them for a job well done and share your comments about the Great room with the rest of the team.
Thank you once again for your review. We are looking forward to welcoming you back to The Jalousie Plantation, Sugar Beach soon.
Regards,

André Boersma
General Manager
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Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC
Cherry Hill, Nueva Jersey
Crítico Sénior
22 opiniones 22 opiniones
Opiniones en 20 ciudades Opiniones en 20 ciudades
51 votos útiles 51 votos útiles
“OLD and rundown - needs a facelift”
2 de 5 estrellas Opinión escrita el 31 enero 2012
1
persona encontraron esta opinión útil.
Google Traductor

  • Se alojó el Febrero de 2011, viajó en pareja
    • 3 de 5 estrellas Relación calidad-precio
    • 5 de 5 estrellas Ubicación
    • 2 de 5 estrellas Calidad del sueño
    • 2 de 5 estrellas Habitaciones
    • 1 de 5 estrellas Limpieza
    • 4 de 5 estrellas Servicio
¿Ha sido útil esta opinión?
Pregunta a P-Fogg-1873 sobre Jalousie Plantation
Esta opinión es la opinión subjetiva de un miembro de TripAdvisor, no de TripAdvisor LLC.
Andre Boersma, General Manager en Jalousie Plantation, respondió a esta opinión
20 febrero 2012
Good Day,
Thank you for taking the time to share your thoughts about the services and accommodations you experienced during the time you vacationed at The Jalousie Plantation, Sugar Beach.
The Jalousie Plantation, Sugar Beach is not only known for its stunning location. We strive to deliver a consistent and reliable service to our guests with the first-class amenities and accommodations. The resort is set on well over 100 acres, which means that it is very large and it may seem empty even when it is running at a full occupancy. Our accommodations are freestanding rooms and as a result are very secluded.
It is not clear when you last stayed at the resort, however, over the last two years in excess of US$100 million has been invested in the property. The resort is certainly not “run down” and now boasts all new restaurants, bars and accommodations. We have not offered anything but new rooms for over a year now.
We have also added to our inventory and now have accommodations directly on the white sands of Sugar Beach and just steps from the waters’ edge. The eight new Luxury Beachfront Bungalows have been in operation since December 2011. Not only are they right on the beach, but also a stone’s throw from the main facilities.
The beach has also been given a facelift with fresh sand and a lovely new boardwalk, also completed in December 2011.
The culinary experience you describe is also far removed from the new reality. It sounds as though the resort was offering buffet meals at the time of your stay rather than the a la carte menus that are now being served. There are no buffet tables and everything (including breakfast) is prepared a la minute and delivered fresh to the table. It has been a challenging transition from buffet to full service and our culinary team works hard to ensure a pleasant experience for each and every guest. The new menus and full service concept was introduced over two years ago and has been extremely well received by our more recent guests.
The people of St. Lucia are very friendly and welcoming to visitors to the island. Their natural charm and hospitality is one of the main reasons St Lucia outshines many of its more tourist neighbors. Tourism is very important to the island and your report is the first to suggest the local people appeared irritated by your presence. I am sure this was not the case.
Once again, thank you for your comments. We hope that you will consider a return visit to The Jalousie Plantation, Sugar Beach. Certainly the resort as it is now bear little of no resemblance to the one you visited some years ago.
Regards,

André Boersma
General Manager
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Información adicional sobre el Jalousie Plantation

  • Hotel Jalousie Plantation
  • Jalousie Plantation Hotel Soufrière
  • Jalousie Plantation Soufrière
  • Jalousie Plantation St Lucia
  • Jalousie Hilton
  • Jalousie
Dirección: Forbidden Beach, Val des Pitons, Soufrière, Santa Lucía
Rango de precios (por noche):* 263 € - 791 €

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