I thank you so much for praising our Superior One Bedroom Villa’s front porch (not back porch), which is a mere 10 feet away from the beautiful Caribbean Sea. It truly is a breathtaking view. However, I am terribly sorry you had little appreciation for the furnishings. If I could find furniture of that grade in a thrift store, I would grab it. No such luck! Seriously, I am sorry that our taste doesn’t coincide with yours, but I can assure you that all of the furniture is of a very high standard. Our chairs and couches are Eames, the table mentioned by you is a Stickley (yes, it is mission style). The original Oil paintings in the rooms are either high quality local artists, or art purchased at Sotheby’s. That was at an auction. If you had only told us that you didn’t care for them we would have been glad to move you to another villa suite, since none of the villa are alike. I sincerely apologize for the Wi-Fi problem, but this issue was not a long lasting situation, and since then the installation of our professional-grade wireless system is fully in place. That was an unfortunate happening. We were a bit relieved at the time that you did get the signal either in our lobby or outside porch.

You mentioned your displeasure with front desk staff and I'd like to address that also as I feel it is a very unfair remark. The supposed incident of our "clueless" staff not providing you with day charter recommendations is not being recollected by any of the three persons who are in charge of that area. This is a family owned and operated hotel for over 40 years, there are no absentee owners or managers living abroad, everyone here is very experienced with everything relevant to the BVI having lived here most of their entire lives. Had you asked for recommendations for a day charter, you would have certainly received a quick and clear response. We do this on a daily basis, multiple times per day, and arrange tours all of the time. We would have immediately given you the information, set up the trip personally and even arranged transportation for you. We take great pride in catering to our guests' needs and try and make their stay as simplistic as possible, all one needs to do is ask...Douglas is one of our two managers (the other being Pamelah who is currently away visiting India), who have been living in the BVI for many, many years. He too, does not recall you asking about day charters and is very sorry that you didn't mention it to him.

You spoke of mosquitoes draining the blood out of you. This is one thing truly outside of our control, and well, any hotel's control as we cannot control mother nature or when it rains (which is what increases the number of mosquitoes). Once again, if you told us about it we would have offered you a repellent. You also mentioned about our Spa . Please know that all of our ladies are fully trained and absolutely certified by the the Swedish Institute in New York . If they have been remiss and your wife was displeased I willspeak with them immediately. I don’t believe you have to worry about the cleanliness either however, as we sterilize all equipment and are very aware of the importance of it. The lighting was designed to be low key for the purpose of creating a relaxing atmosphere. The Spa building, which was fully renovated not more than 2 years ago, is near to our utility room though they certainly don't share the same building. I also think your word for our utility room was a bit harsh. I think the word to describe it would be more “utilitarian” , and I do know that large washers and dryers and steel counter tops etc. does not lend itself to stark beauty. However , I too don’t find utility rooms of particular interest. I truthfully realize you didn’t have a good experience overall on Tortola, and I never like to hear that. However, your lovely wife came into the reception area to tell us that she enjoyed herself very much and thought the place was beautiful. I do thank you very much for the appreciating the cleaning lady and she was really happy about the fact that you mentioned her, and left her a dollar bill and change as a tip (not meaning to be sarcastic, but this is a fact). Please do not think I am being facetious, she really said that speaking so well of her is more important than the money. I hope you will be back again, if just to show you that we can do a great deal better than we did for you.

Thank you for taking the time to write about your stay with us. We are always so pleased when our customers feel "at home" here. It is one of the feelings we really try hard to create with our property. Being on the beach certainly leads to a great night's rest too, nothing beats the sounds of those waves!

Thanks again!

-The Fort Recovery Team

We are so happy that your family enjoyed your stay here, it truly was a pleasure on behalf of our staff! Douglas is very glad that you all found the one bedroom suites to your liking as we know that the 8 Bedroom Beach Villa is very hard to beat after staying in it! We hope that you will be back to Tortola again someday and choose to stay with us again.

-The Fort Recovery Team