Disappointed Devon,

We apologize if the hotel was in fact not up to standard and that your experience was not a pleasant one. I do have problem with this review as I live and walk the property every day.

Regarding the coffee maker, if you needed one, all you had to do was ask the receptionist and one would have been provided. All of the kitchenette's are equipped with a stove with oven, refrigerator, microwave and coffee maker. All kitchenette's including the equipment are in good condition.

The comment about the restaurant staff is hard to believe as well. Without prompting, current and past guests will speak only good of the dining room staff. "The food was poor quality" Well if that were the case, no one would have been eating breakfast this morning, nor would they have been eating dinner last night. Our food is very very good and we get compliments on this all the time.

The beach is raked daily and the hotel grounds are cleaned everyday so finding beer bottles anywhere for 3 days is not possible. We can't control sand flies. There was a lot of rain recently and not only did sand flies come out, so did the regular ones. These were everywhere on the island.

Regarding buses, no hotel in St. Kitts are served by local buses. All are served by taxis. If they were served by local buses, then taxis would make no money.

Thanks,

We apologize if the room was in fact not up to standard and that your experience was not a pleasant one. It is a bit concerning that this review was posted almost 1 year after your stay.

It is our policy to check all guest rooms a few hours prior to the check-in time to turn on the A/C unit, do a light freshen up and conduct a final walk through. If we did miss that, it is highly unlikely that we would then fail three more times to secure a clean room.

At Bird Rock Beach Hotel, we are focused on providing good service and a positive guest experience.