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Opiniones: Sugar Bay Resort & Spa

4.0 de 5
6500 Estate Smith Bay, 00802, St. Thomas
Servicios del hotel
Sugar Bay Resort & Spa
Ocupa el puesto #2 de 4 hoteles en East End
3.5 de 5 estrellas 1590 Opiniones
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1.590 opiniones de viajeros

Lo que los viajeros opinan sobre este hotel
  • Manor House(54)
  • La zona de la piscina(46)
  • Estupendo(43)
  • Desayuno buffet(39)
  • Vistas al mar(35)
  • Me lo pasé fenomenal(29)
  • ST. THOMAS(29)
  • Turtle Rock(11)
  • Personal del mostrador(10)
  • El restaurante italiano(6)
Puntuación de viajeros
    359
    529
    259
    233
    210
Mostrar únicamente opiniones de En familia (278) | En pareja (584) | De negocios (54)
Fecha Puntuación
Washington D.C., District of Columbia
1 opinión
6 votos útiles 6 votos útiles
“Less than mediocre”
2 de 5 estrellas Opinión escrita el 4 febrero 2012
6
personas encontraron esta opinión útil.
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  • Se alojó el Enero de 2012, viajó con la familia
    • 1 de 5 estrellas Relación calidad-precio
    • 3 de 5 estrellas Ubicación
    • 3 de 5 estrellas Calidad del sueño
    • 2 de 5 estrellas Habitaciones
    • 4 de 5 estrellas Limpieza
    • 1 de 5 estrellas Servicio
¿Ha sido útil esta opinión?
Pregunta a Robert_578 sobre Sugar Bay Resort & Spa
Esta opinión es la opinión subjetiva de un miembro de TripAdvisor, no de TripAdvisor LLC.
SugarBay, Manager en Sugar Bay Resort & Spa, respondió a esta opinión
14 febrero 2012
Dear Robert_578,

Thank you so much for staying with us at Sugar Bay Resort and Spa and for your review of our hotel.

We note that at check-in you thought that you had paid for an all-inclusive package with Orbitz when in fact you had paid for the European Package which does not include meals or drinks. The Orbitz website is very clear and we are sorry for any misunderstanding which resulted in you booking the wrong vacation package. With this in mind, it was always going to be an uphill battle for us to recover and ensure that you were going to have a great time here at Sugar Bay.

We are indeed sorry that you did not enjoy your time with us. We nevertheless, do thank you for your very kind comments about our Italian Restaurant Baci.
Not all of our rooms have flat screen televisions and we still have some of the older tube TVs still in very good working order.

Swimming pools are not heated in this part of the Caribbean and we are sorry that you felt that they were.

Sugar Bay Resort is very well suited for weddings and honeymoons. One of the best wedding areas on the island of St Thomas is the St Johns Terrace overlooking the island of St Johns. There are so many other romantic areas to choose from for weddings. We do wish that during your stay that you would have asked for a guided tour around the resort, since this would have dispelled the impression that the resort is not suitable for weddings and honeymoons.

We do hope that when your travel plans next bring you back to St Thomas you will consider staying with us again. We do look forward to make amends for any shortcomings on this trip.

Yours sincerely


Franklyn Eaton
Hotel Manager
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Fairmont, Virginia Occidental
1 opinión
4 votos útiles 4 votos útiles
“staff”
2 de 5 estrellas Opinión escrita el 3 febrero 2012
4
personas encontraron esta opinión útil.
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  • Se alojó el Enero de 2012, viajó en pareja
    • 2 de 5 estrellas Relación calidad-precio
    • 5 de 5 estrellas Ubicación
    • 3 de 5 estrellas Calidad del sueño
    • 3 de 5 estrellas Habitaciones
    • 5 de 5 estrellas Limpieza
    • 1 de 5 estrellas Servicio
¿Ha sido útil esta opinión?
Pregunta a allen p sobre Sugar Bay Resort & Spa
Esta opinión es la opinión subjetiva de un miembro de TripAdvisor, no de TripAdvisor LLC.
SugarBay, Manager en Sugar Bay Resort & Spa, respondió a esta opinión
14 febrero 2012
Dear allen p

Thank you so much for staying with us recently at Sugar Bay Resort and Spa and for your review of our resort.

We thank you for your very kind comments about the beautiful grounds at Sugar Bay and we are delighted that you enjoyed them.

We note your comments about the menus and our staff and we will certainly address these issues with our Food and Beverage Director. Please accept our apology for any inconvenience caused during your stay.

We are always working on improving our product and we look forward to your return so that we can make amends for any short comings on this trip.

Yours sincerely

Franklyn Eaton
Hotel Manager
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“2nd time back, maybe 3rd time'll be a charm”
3 de 5 estrellas Opinión escrita el 23 enero 2012
6
personas encontraron esta opinión útil.
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Consejo sobre las habitaciones: Ask for Ocean View upgrade at sign in!
Ver más recomendaciones relativas a las habitaciones
  • Se alojó el Enero de 2012, viajó con la familia
    • 3 de 5 estrellas Relación calidad-precio
    • 4 de 5 estrellas Ubicación
    • 4 de 5 estrellas Calidad del sueño
    • 4 de 5 estrellas Habitaciones
    • 4 de 5 estrellas Limpieza
    • 3 de 5 estrellas Servicio
¿Ha sido útil esta opinión?
Pregunta a juliedOttawa sobre Sugar Bay Resort & Spa
Esta opinión es la opinión subjetiva de un miembro de TripAdvisor, no de TripAdvisor LLC.
SugarBay, Manager en Sugar Bay Resort & Spa, respondió a esta opinión
25 enero 2012
Dear juliedOttawa

Thank you so much for staying with us again at Sugar Bay Resort and Spa and for your review.

We are delighted that you came back to see us after 3 years. We truly appreciate you staying with us once again and for your wonderful comments about aspects of the resort that have improved since your last visit. We also note the comments about the areas that can be improved and we will certainly take them on board as we continue to improve our product here at Sugar Bay Resort and Spa.

We note that you are hoping that your 3rd visit will be a charm and we certainly hope so. Please feel free to contact me when you have decided on a return date. We do look forward to welcoming you back to Sugar Bay Resort and Spa and for the opportunity that it will afford us to make amends for any shortcomings on your previous trips.

Kindest regards

Franklyn Eaton
Hotel Manager
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Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC
Rye, Nueva York
1 opinión
“Needs help....”
3 de 5 estrellas Opinión escrita el 19 enero 2012
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  • Se alojó el Enero de 2012, viajó con la familia
    • 2 de 5 estrellas Relación calidad-precio
    • 3 de 5 estrellas Ubicación
    • 3 de 5 estrellas Calidad del sueño
    • 2 de 5 estrellas Habitaciones
    • 2 de 5 estrellas Limpieza
    • 4 de 5 estrellas Servicio
¿Ha sido útil esta opinión?
Pregunta a Rainspirited sobre Sugar Bay Resort & Spa
Esta opinión es la opinión subjetiva de un miembro de TripAdvisor, no de TripAdvisor LLC.
SugarBay, Manager en Sugar Bay Resort & Spa, respondió a esta opinión
24 enero 2012
Dear Rainspirited,

Thank you for staying with us recently at Sugar Bay Resort and Spa and for your review. I would agree that all hotels have to do renovations from time to time to staying cutting-edge, but quite honestly the rooms at Sugar Bay are all in very good condition and represent very good value for money. Our all-inclusive plan also provides great value for money and we are sorry that you did not share that view. We are always disheartened when our services are rated below par and we will certainly discuss your comments about our food and drinks with our Food and Beverage team.

In this part of the Caribbean we have day time temperature during the winter months of 82 degrees Fahrenheit, so you will find that the swimming pools are not heated. We are sorry that our pools are not heated and that as a result you did not enjoy using the pool area.

We thank you for your very kind comments about the wonderful views from your room and the fact that you enjoyed the beach area.

We appreciate that you rated this stay with us as being average and we would certainly look forward to seeing you again when your travels next bring you to St Thomas. Please feel free to contact me if I can be of assistance for the future.

Kindest regards


Franklyn Eaton
Hotel Manager
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Greensboro
Colaborador
3 opiniones 3 opiniones
Opiniones en 2 ciudades Opiniones en 2 ciudades
3 votos útiles 3 votos útiles
“No thanks to US Airways Vacations”
2 de 5 estrellas Opinión escrita el 19 enero 2012
2
personas encontraron esta opinión útil.
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  • Se alojó el Diciembre de 2011, viajó con la familia
    • 1 de 5 estrellas Relación calidad-precio
    • 3 de 5 estrellas Ubicación
    • 1 de 5 estrellas Calidad del sueño
    • 2 de 5 estrellas Habitaciones
    • 2 de 5 estrellas Limpieza
    • 2 de 5 estrellas Servicio
¿Ha sido útil esta opinión?
Pregunta a Tarheel7175 sobre Sugar Bay Resort & Spa
Esta opinión es la opinión subjetiva de un miembro de TripAdvisor, no de TripAdvisor LLC.
SugarBay, Manager en Sugar Bay Resort & Spa, respondió a esta opinión
24 enero 2012
Dear Tarheel7175

Thank you for staying with us at Sugar Bay Resort and Spa recently and for your review of our resort. The Christmas and New Year period was a very difficult time for us at Sugar Bay with the failure of our air conditioning system. This of course impacted some of our guests in a very negative way and we can certainly appreciate the negative commentary as a result. The good news is that the air conditioning system has been repaired and working perfectly.

There are various rates in the market place and one always has to be sure that we are comparing rates for the same room types, arrival dates and so on. We have always had excellent relations with US Airways Vacations and we are sure that they would have been selling the rates that we have not offered them for sale. As it relates to Wyndham resorts, this hotel parted company with Wyndham on a very amicable basis on the 8th July 2011 and all of our travel partners were aware of this fact.

We note your disappointment and if there is anything that I can do to entice you back to our wonderful resort, please do not hesitate to contact me.

Kindest regards

Franklyn Eaton
Hotel Manager
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Ver los 4 hoteles disponibles en East End clasificados en orden de popularidad »

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Información adicional sobre el Sugar Bay Resort & Spa

  • Wyndham Sugar Bay Hotel
  • Wyndham Sugar Bay
  • Wyndham Sugar Bay Resort
  • Wyndham Sugar Bay Resort & Spa
  • Wyndham Sugar Bay Resort Spa
  • Wyndham Sugar Bay Resort St Thomas
  • Wyndham Hotel St Thomas
  • Wyndham St Thomas
  • Wyndham East End
  • East End Wyndham
Dirección: 6500 Estate Smith Bay, 00802, St. Thomas
Rango de precios (por noche):* 131 € - 548 €

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