This Expedia guest when placing their booking on-line made no request for a non-smoking room type therefore, as per usual policy, when no request is made guest is automatically assigned to a Smoking room. This guest was checked into a Smoking room where smoking is permitted. If they had come back to the front desk and requested that they be moved to a Non-Smoking room category instead, then their request would have been accommodated. The Vending machines that are provided for guest convenience off our hotel lobby, are in fact owned and maintained by an independent vending company. There is a notice posted on the vending machine notifying guests of this fact and also notifying them that loss of money is not the responsibility of hotel. That said, we make every effort to contact the vending company immediately on the behalf of the guest to ask that they come to service the machine and either return the funds or, if the guest prefers, obtain the product from the machine instead. The Front desk always has a clerk stationed behind the front desk from 8 am thru 12 midnight and if guest had come to Front Desk for service they would have been attended to during those hours. All our rooms are well maintained and this includes our bedding as well. Bed mattresses are changed regularly and rusty beds frames have never been an issue in any of our rooms. We have hotel inspectors who regularly compliment us on the high level of cleanliness that is maintained … one who, most recently, after inspecting multiple rooms commented that he has never been in any hotel room as clean as the ones at our property.