Dear Teresa H,

We sincerely apologize for the experience you encountered while visiting our hotel. Once your problem was communicated, we immediately tried our best to get to the root of the problem. We believe that your water issues were due to an island wide water issue that created issues as you stated on our property. By the time that the problem was resolved, you had already decided to leave.

Additionally, in our hot climate and doors being open, sometimes you may encounter ants. It is certainly and isolated problem as we have a consistent Pest control company that services our property and rooms on a weekly basis.

While we would have hoped that your stay was enjoyable, we thank you for providing feedback regarding your stay. We will certainly use this to continue to improve.

Della Bridgewater

Dear Havlyn,

Thanks so much for providing a review regarding your recent stay! At this time we only provide a free complimentary business center, but your comment will be taken in to consideration.

Thanks for your time!

Della Bridgewater

Dear Danielle N,

Thank you so much for providing such a wonderful review regarding your recent stay! You certainly blew me away as I read. It's so great to know that you thoroughly enjoyed your stay with us.

We're extremely happy to know that you felt the happy hospitality that we aim to provide to each and every one of our guests.

Your positive review not only motivated us to continue to soar to greater heights, but it truly gave each member of staff a "pat on the back" for a job well done.

We look forward to your return to our beautiful island and property! I would tell you good luck on the wedding plans but don't need it! Marva will make your day memorable beyond words...she is definitely an excellent planner!

Della Bridgewater

Dear Sayt,

As I stated in my email to you when you sent this email to our Reservations Department, we humbly apologize for the unpleasant stay you experienced during your visit, You declined speaking to me verbally and never acknowledged my email regarding your review.

As stated in my reply to you: 1. We are not marketed on our website or in the marketplace as a “resort” destination. We are marketed as a hotel that is not on the beach, but rather on the bell channel of the marina, therefore we will not have all of the amenities as a resort should have. 2. We provide a complimentary business center with complimentary internet access, unfortunately this does not include wireless. 3. We have listed on our website that for the suites we provide Kitchen nook with hammered-copper sink, microwave oven, we have never advertised that we have a full stove top. 4. Silverware is readily available upon request. 5. We consistently provided a live band every Saturday last year, but are currently restructuring the entertainment at the restaurant. My apologies if this was not removed, but I was unable to find it on our website. There was also no scheduled DJ for the friday night you spoke. You never provided me with the source of that information, therefore I can only respond with the information that I'm aware of. 6. We have started since last year upgrading our suites with flat screens, 30 rooms has already been completed.

Pelican Bay as a high standard of cleanliness and the discrepancies you found were immediately addressed by our housekeeping department. The quality of our product and the service to our guest is extremely important to us and we sincerely apologize that it was not up to par.

Your feedback no matter how negative or positive is extremely valuable to us. We will certainly do what is necessary to put measures in place to prevent and lessen discrepancies in the future.