I want to thank you to let us know your experience at our hotel, I honestly appreciated your time and I am terribly sorry that you had this experience in the hotel. Let me please tell a couple of things to make understand what happen. First of all, the hotel has only 8 rooms and we are not always at the reception because it is not necessary. You had bell, telephone at the room and we live at the hotel in case of anything.

On the other hand, in relation to the dinner I understand that you perhaps weren’t sure about dining or not at the hotel but we cook only for our clients so we need to know in advance that you come. It was not as you say “make the reservation right now” because we always advise the clients to tell us some hours before in order to buy and to organise ourselves.

What you call ragout was a tipical local dish made by my mother that takes a lot of time to cook it and it contains squid and different mushrooms. What you call “the same salad” was a salad with goat cheese, walnuts, sesame seeds among other ingredients. I am sorry that you feel desattended at the hotel but the food has nothing to do with our small reception.

About the room not cleaned, it was a mistake of us and you have to excuse us because it was really a big lapsus.

Finally, I am again sorry for your conclusion because we make always the effort in order our clients feel well in a familiar atmosphere and although I don’t doubt of how you feel, you can see by all the other comments about the hotel that your sensation was not shared by the majority of our clients.