Dear Guest,

We would first like to thank you for choosing to stay with us at Dreams Cancun, but just as importantly, we are very sorry and deeply concerned regarding the negative experiences that you had while staying at our property.
We are greatly appreciative of your comments and see many opportunities for improvement from your review, and I hope that in addressing your concerns here, that you will give us another chance to create a happy and relaxing vacation for you at Dreams Cancun, or at least to give you confidence in the Dreams brand to continue enjoying Dreams Puerto Vallarta or our other properties.

We recognize that our Dreams properties have varying features by location, and much of this variety has to do with the original designs of each property.

We deeply apologize for the inconveniences you experienced regarding the wedding parties that were hosted at the Preferred Club lounge during your stay. We are taking the appropriate measures to address the problem and prevent any future occurrences so our guests can enjoy to the full all the exclusiveness that the Preferred Club rooms and suites offer.

I sincerely hope that this experience has not marred your impressions of Dreams Resorts and we hope that you will give us another opportunity to be of service to you.

Kind regards,

Nádia Gouveia
E Concierge & Social Media
Dreams Cancun Resort & Spa
econcierge.drecu@dreamsresorts.com