Dear Guest thank you for taking the time to write your comments, we would like to mention that they are very valuable to us. In reference to your comments about the food I would like to express that the resort has two restaurants and two bars, you have the option of international buffets or a la carte. As part of the all inclusive program you also have access to our sister properties that also provide buffets and a la carte options; services which have received great reviews in the past on trip advisor and on our comment cards.
In reference to your comments about our vacation club I would like to apologize if you felt this way however our hotel operation and our vacation club is completely separate and if you happened to accept an invitation to attend our private viewing this is during your own time and if you declined the vacation club offer this in no way reflects on the service offered. As a guest of our resort you are entitled to the same service as anybody else. Once again I apologize if you felt this way and hope we can have the opportunity to have you as a future guest with us.

Dear Guest thank you for taking the time to write this review and we would like to express how important these comments are to us since they give us the opportunity to receive feedback and follow up with them in order to correct them.
In reference to your comments about the cleanliness of the room we would like to apologize and we have checked as to why cleaning utensils and moping wasn’t being done. In reference to your comments about our vacation club presentation we would like to apologize if you felt it took longer and if our agent was rude. We have dealt with this issue to avoid for this to happen in the future. Once again we appreciate your positive comments about the property and hope we can have another opportunity to have you as a future guest.