#1 - The traveler was there the heart of spring break week. I happen to be there at same time in a unit several floors below. There was a few nights where the music was loud and going to the wee hours of the morning, but after a few days the music ceased and was not an issue. There is ordinances against the clubs who are outdoors playing music excessively loud and I was informed the police did get it under control and again the music ceased after a few days. Spring break week can be chaotic in Cancun especially when you are located 4-5 blocks from the night clubs.

#2 I did not know the owner removed the dishwasher from the unit last month because it was rarely used and starting to corrode. The unit now reflects this fact. The traveler did email me about the problem and we agreed to send the housekeeper there daily to wash the dishes. The traveler was not promised twice a day, the traveler rather dictated on her terms what she expected. The traveler demanded we send someone to the unit a few times a day and also expected a substantial refund and was behaving rather bizarre.

As this is not a hotel and we do not have cleaning woman working 24/7. We did our best to accommodate this traveler, but some people cannot ever be satisfied. the emails no less than 5 times per day give you an idea of the type we are dealing with.

Regarding the water, the water in Cancun is purified. This does not mean I would recommend drinking water from the tap or making ice for drinks with tap water. The water is perfectly safe, but most owners including myself choose to buy a pack of ultra purified ice from the convenience store right out front for 15 pesos vs chancing using tap water. For this reason most owners including myself do not hook up the refrigerator water and ice. All units also have 5 gallon water dispensers, and 2 5 gallon jugs are provided in unit and additional can be purchased for 30 pesos from the convenience store right out front.

In summary as one can see the overwhelmingly vast majority of guests love Portofino for its quality, views, location and more. Every once in a while you get someone who goes on vacation and lets a small thing stress them out the entire vacation. While I agree there were minor issues associated with this stay, this traveler dwelled on the minor issues and let it eat her up, as evident from the emails no less than 5 times a day. We did our best to accommodate her and make things right, and always do. Hey, enjoy the vacation, go the beach and get outside and relax. Don’t let small details eat you up.

There was someone staying in same unit who arrived a couple days later, I received one email from that guest telling me how they loved the condo and cannot wait to come back. I will ask the 8 ladies who stayed there this past week to post a review so everyone can see the contrast

Dear Guest Jaqueline

Thank you very much for staying with us at CancunBeachResortCondo in unit 301 Tower 5. We are delighted you enjoyed the unit and it was our pleasure to serve you and hope to see you again soon in Cancun.

We appreciate very much the nice review you have written and our goal is to provide the best units and 5 star service and we certainly hope we achieved this. We are committed to being attentive to all guests and being responsive and the service we provide does until we are comfortable you are 100% satisfied.

Thanks again for the review and making Porto Fino Bay View Grand the #1 rated condo in Cancun and CancunBeachResortCondo the #1 rated place to obtain a Porto Fino Bay View Grand or Bay View Grand Residential Cancun rental condo

Steve