As you have every right to post a review the hotel is respectfully declining your request to not respond to this. The reason why is that it is important to us as a hotel, and to you our guest, to let you know that this information is valuable to us. I am sorry that you didn't enjoy your stay and that you had a bad experience. I want to address some of the issues;

Based on your review I contacted the wireless Internet provider to have them do a search to see if there are any issues they could find with the service they are provided based on a blind search. If we aren't made aware of a problem when a guest is here it is hard to correct once they have left. Regardless, the Internet service has been upgraded and seems to be running fantastic. We had no complaints so we did our best as an overall upgrade.

In regards to needing to use a password to get online. We have to protect our bandwidth due to our location in a suburban area, also next door to a Best Buy. I am sure you can imagine if we didn't that it would run very poorly due to capacity issues. That is why we have to use a code. We provide it to any of our guests and haven't had a complaint prior to this of it being difficult or complicated. Most people seem to understand, but regardless we are sorry it was an issue for you.

I wish you would have let us know while you were here that you had a problem with your door as I have zero way of knowing what door it was that may need servicing. All of our doors are updated and are industry standard with electronic locks. I'm not sure how else we can improve upon them at this point.

Overall, again I apologize and have been able to take some of this review and correct some would be problems. Thank you for your compliment on our clean rooms and feedback and know we have made needed changes. If you ever have any issues in the future it is important to let the staff know while you are here, so we can help.

Regards,

Lori Terry
FOM