Hello

Thank you so much for taking to time to write a review for us. Reviews like this one are instrumental to helping us reflect on our operations.

I sincerely apologize that your experience with our front desk was not favorable. Our front desk staff is at the desk 24 hours a day to assist with any questions you may have.

Our complimentary Bright Starts Breakfast features a variety of muffins, we do apologize that some muffins are more popular than others. We make every effort to ensure that our breakfast items are fully stocked. Our breakfast items include: A variety of cereal, bread, and muffins. You can round off your breakfast with coffee, tea, juice, and seasonal fruit.

We put great effort into making sure our rates our the most competitive in the area, this allows our valued guests to spend the night, not a fortune!

The general manager of the hotel would like to speak with you personally, so she can further discuss your concerns. We love hearing feedback such as yours, so we can better train our staff to help our guests. Please contact her at (403) 289-1921.

Rory Siddall
Sales & Marketing Coordinator

Hello

Thank you so much for taking the time to write such a detailed review about us. Reviews like yours are extremely helpful, and it really lets us look at the way we operate, in order to help guests in the future. I would like to offer my apologies that you did not have an enjoyable stay with us.

We are located in Motel Village that is known for its variety of hotels, within close proximity to restaurants, the University of Calgary, Foothills Hospital, the Alberta Children’s Hospital, and is located directly on the LRT line.

I’m glad that you brought this issue with your room to our attention and I’m glad we were able to switch your room. Our 3 efficiency suites, that are located in the tower section of the hotel, are at the end of each hallway, because they are larger than our standard room. Our room rates are based on a number of factors, availability, amenities, supply and demand. The management would love to discuss your concerns with the rate.

Our Bright Starts breakfast is a breakfast, yet a fantastic way to start your day. We have – 3 different varieties of cereal, 3 different kinds of bread, 3 different types of muffins, and 3 different Danishes. We also offer coffee, tea, juice, and seasonal fruit. The breakfast we offer is above the Econo lodge brand standards for breakfast

Again, please feel free to contact us; we can be reached (403) 289-1921 or econobanfftrail@shaw.ca

Thank you very much
Rory Siddall
Sales & Marketing Coordinator

Hello!

Thank you so much for taking the time to write a review about us!

We are glad that you noticed that our rooms are clean! We have one the Alberta Hotel And Lodging Associations Housekeeping 5 years in a row, including 2011! During the winter, we take time to fully deep clean each of our guests rooms, which would account for the strange chemical smell. Our front desk is manned 24 hours a day, should this occur again, call the front desk, and we will be glad to go out of our way to make your stay enjoyable.

In recent weeks we have been under staffed at our front desk, however we are now in the process of training some new helpful front desk agents.

All of the rooms in our tower are non-smoking, however sometimes a guest smokes in the room. When this happens, a $200 dollar reconditioning fee is charged, so we can go to extensive lengths to remove the smoke smell from the room.

Our gym is missing dumbbells, however we do have state of the art cardio equipment.

If you have any further concerns, we encourage you to contact the hotel!

Rory Siddall
EconoLodge Inn & Suites
Sales & marketing Coordinator