Hi Dianne E,

Thank you for staying at the Four Points by Sheraton Calgary West once again. We greatly appreciate your business and we would like to thank you for taking the time to share your experience during your stay. We are delighted to know that you enjoyed our quiet rooms and our associates have met your expectations. We try our very best to ensure that all our guests have an excellent experience. More so, most of our guests find our unique location very practical especially with the different restaurants nearby. Your review is very important to us. This will enable us to identify what are the things that we should continue and what are the things we need to change.

If you have any questions or concerns please feel free to contact me.

Yours Truly,

Luanne Villajoaquin
Marketing Manager
(403) 220 1802
luanne.villajoaquin@fourpoints-calgary.ca

Hi KathPEdmonton,

Thank you for your recent stay at the Four Points by Sheraton Calgary West.

We greatly appreciate your review and we would like to thank you for sharing your thoughts and letting us know about your experience at our property.

We would like to sincerely apologize for not meeting your expectations and if we did not make you feel special and cared for. Please know that all our staff are trained to provide the best customer service possible. Our goal is to make all guests feel welcome and comfortable the whole duration of their stay. More so, we apologize for the noise caused by the air conditioning, highway and other guests in the property. Our Maintenance Manager has been notified about the air conditioning and he will make sure that this gets fixed. We are also in process of planning alternative measures to ensure that the highway noise and other guests’ noise do not travel through the guestrooms. We also apologize if you had challenges reaching the towel rack as well as the coat hook. This is something we would be discussing in our management meeting to ensure that we can avoid the same incident from happening again. With regard to our beds, our property has the Four Comfort Bed which is a Four Points Standard that most guests like. On the other note, we are pleased to know that you enjoyed our spotless room. Your satisfaction is important to us and we will be using the review you gave us to implement improvements to ensure we offer a better experience for guests in the future.

Please feel free to contact us as we are hoping to have another opportunity to provide you with an excellent experience.

Luanne Villajoaquin
Marketing Manager
Luanne.villajoaquin@fourpoints-calgary.ca