Thank you very much for your kind comments, they are appreciated by our entire team.
I was very glad to hear that our front office team not only remembered you but also the room type that you prefer.
I am happy to know that you enjoyed your visit at The Aurora Bar & Grill, under the direction of our new Chef it is doing very well and our guests are appreciative of the new menu items, we are continuing with our improvments in that area so watch for many exciting changes to come.
Thank you again for the encouraging words, they are most helpful as we strive to make each visit a memorable experience.

On behalf of myself and our entire team I wanted to apologize for the service you encountered during your recent visit to Fort McMurray.
I can assure you that you are not an inconvenience, you the guest are the reason our hotel continues to operate.
I would personally like to know more, so that I am able to correct the issues, to ensure that what you encountered is never repeated.
We take pride in our hotel and the service that we offer to our guests, it is my hope that I have the opportunity to apologize to you in person.
If you have a moment to discuss your visit, you can reach me at gm@radissonfortmcmurray.com.

Thank you for your review, for taking the time to tell us about your recent visit to our Hotel.
I appreciate your honesty in the comments on our Sleep Number Beds, if you return to our area just let me know and I can ensure that you are placed in a room that does not have a sleep number bed.
We also paid close attention to your comments on the pool hours, we are now working to ensure that the pool remains open later for the benefit of those guests who do not return to the hotel until later in the day.
Thank you again for the comments and suggestions, they are the tools we use to make the changes to better serve our guests.
You can reach me at gm@radissonfortmcmurray.com

Thank you for your comments, they are appreciated.
It was nice to see that during your conversation with our front desk team, they listened to your concerns and were able to change things so that you enjoyed your stay at the Hotel.
I am also glad to hear that you enjoyed the Aurora Bar & Grill. With our new Chef in place things are going in a very positive direction and we have many exciting changes that are taking place to ensure a great dining experience.
If I can be of any assistance at all please let me know gm@radissonfortmcmurray.com
P.S. Welcome to our Community ~ I hope you enjoy it as much as we do !