Hi Tiggur4u!

Thanks for being our first review for the 2012 season... and thanks for being a great one! Laura, Stewart, Robert, Rod, all the staff and I were super happy to read the review and to see that we were able to provide a great experience for the 2 of you!

For the readers, whether from Edmonton or anywhere else in the world, I'd like to touch on the topic of cell service and communications in general at Sunwapta.

As Tiggur4u has noted, there is no cell service at Sunwapta. In fact there is no cell service from about 20km south of the town of Jasper all the way to just north of Lake Louise! Not to fear, we still have ways you can keep in touch with family, friends, babysitters and other VIPs.

We offer complementary local calls from a guest phone at our front desk. If you have long distance calls to make we have inexpensive calling cards you can use to make calls from the same phone. You may take this phone to a private room should you require.

We also have complementary WiFi internet. Our internet is provided by satellite, so it's not as quick or robust as city internet. It's great for updating social sites, emailing, online banking, and for those who use Skype or FaceTime, both are able to be used with rare exception (satellite internet is effected by whether both here and at the service provider's central headquarters).

We also provide TV via satellite, with 4 movie channels, sports, news, comedy, cooking, and other entertainment channels. For sports fanatics, we will take special requests for games etc on check in.

Readers, if you've read Tiggur4u's review and are wondering about their fireplace and which rooms have them, it's our Hideaway. The Hideaway rooms feature a full private bath, wood-burning stone fireplace and either one king or one queen bed. Wood and service (setting and lighting your fire) are complementary with the room.

Thanks again Tiggur! We hope you have a chance to come down again and 'Unplug from the world"! As always, I am happy to hear any further comments or suggestions on how we can improve any aspect of Sunwapta.

Matt
Director of Sales
Sunwapta Falls Rocky Mountain Lodge

Hi Woodmister!

Thanks for staying with us for your family getaway, and thanks for taking the time to share your review on TripAdvisor!

One small correction: we are located approximately 55km south of downtown Jasper (30 miles or so).

It's great to hear that you and your family were able to see some wildlife and enjoy the natural surrounding of the Lodge.

On the topic of hot tub (and other related amenities): due to our location in the National Park we must obtain approval from Parks Canada for any developments. In the past, we submitted plans for developments that included a hot tub. These plans were not approved. We're happy to work with Parks to ensure a minimal environmental footprint in our pristine setting.

Thanks again Woodmister! We'd love to have you and your family back the next time your in Jasper!

All the best,

Matt Corlett
Director of Sales
Sunwapta Falls Rocky Mountain Lodge