Hello,

My name is Brian Um and I am the General Manager here at the Travelodge Lethbridge. I am very sorry for what you experienced. Those guests are not indicative of the responsible mature guests that we enjoy serving at our hotel. I will speak with our hotel and night audit staff to make sure that such guests are warned and then evicted from our property. I am happy to hear that our staff was friendly. We do our best to make our guests feel welcome.

I'm sorry to hear you did not enjoy our breakfast. We usually get great reviews about it. We usually have a waffle maker in addition to our selection, but it recently malfunctioned and a new one is on it's way.

Please call me at my number below. I would welcome the opportunity to speak with you directly to reach an understanding that better resolves your guest stay experience.


Sincerely,


Brian Um - General Manager
(403) 328 2366

Hello,

Thank you for your candid review of the Travelodge Lethbridge.
I am sorry you experienced confusion while checking in at our hotel.
The regular rate for the room IS $89/night and $99/night for a single and double.
The reason you were advised upon checkin that your bill was $130 and $140 is because we require our guest services agents to put a pre-authorization (a hold) on the guest credit card to ensure we not only have enough monies to cover the cost of the room, but also any potential incidentals which guests typically incur (ie: long distance, damages). This hold is then completed upon checkout for the amount owing by the guest, which in your case was $89 or $99/night plus tax.

I am sorry that this process was not properly explained to you upon checkin as I have instructed all staff to inform our guests about our pre-authorization policy.

We do recognize the minor problems that you have mentioned in your review and your comments are very valuable in helping us further improve our property to give our guests the best value for their money.

Thank you also for your comments about our lounge and our steak sandwich special. I will pass your comments along to our kitchen and restaurant staff.

Sincerely,

Brian Um - General Manager Travelodge Lethbridge

I am glad to hear that our staff was pleasant and that our rooms were clean for you.
I will have our maintenance guy look at the ceilings in the rooms more carefully.
I will also be speaking to my staff about restocking the breakfast as needed.
This should be done on a regular basis and they will be told it must be done.
I am sorry to hear your stay here did not meet your expectations.
We will try harder to do better the next time you visit Lethbridge.


Thank you dor taking the time to write a review about the Travelodge Lethbridge.

Brian Um - General Manager

I am sorry to hear that your we did not meet your expectations.
We are a locally owned/operated hotel and do take all reviews seriously.
I will remind the front desk that they need to call guests upon checkin and also after moving a guest to a new room to make sure everything is satisfactory.
Thank you for your feedback

Brian Um - Vice President