Thank you for your recent review on January 4, 2012 concerning your stay with us. We appreciate you taking the time to review our hotel so that we may continue to grow and improve upon our services.

I would like to first of all apologize for the fact that your stay was not as enjoyable as it has been in the past. We have been working on building a front desk team that is up-beat, friendly and professional so as to make our guests feel as welcome and appreciated as they are. We will be working even harder to improve upon the disposition of our front desk staff.

As for the inconveniences you faced in our pool and restaurant, your comments and concerns have been reviewed with the managers of those departments and have been addressed.

I assure you this situation is in no way a reflection of our usual standards of service. We would like to invite you back again to stay as our guest. Please feel free to contact me directly when you decide to book again so we can take care of you.

Thank you for your recent review on January 1, 2012 regarding the issues you had at the Medicine Hat lodge. We appreciate the time our guests take to review our Hotel so that we may continue to grow and improve upon our services.

I would like to apologize for the inconveniences that you had to endure during your stay with us. During the Holiday season we tend to be busier than usual with a high volume of guests checking out at noon and then again checking back in at 4pm and, although it is no excuse for what you had encountered, it can be difficult at times to honor the 4pm check-in time.
The issues you encountered in the restaurant have been brought to the attention of our restaurant manager and the situation has been dealt with.

Please rest assured this incident is not a reflection of the quality of service upon which we have built our reputation. All staff members involved have been notified of your concerns so that we might avoid a similar situation in the future. We would also like to invite you back again as our guest so we can be sure you receive the quality of service you deserve. Please feel free contact me directly when you do decide to book again.