Hi there,

Although it pains me to read your review, and I wish I had have been here to speak with you personally, I'd just like to respond with a few points.

After reading your email as well as your reviwe, it seems that you were made aware the fact that due to the remote nature of our Lodge, we do not get any sort of government subsidies and are required to pay market cost + carbon tax on every liter of fuel that we use to generate electricity.

At the current price, it costs between $350 and $400 a day to just in diesel to provide power to our state of the art generator facility (also a a very costworthy venture).

The cost of doing business in this location is much higher than most areas as we have little or no access to a daily supply chain of goods and services, and even providing the most basic of infrastructure comes at a very high cost.

We unfortunately have to lower people's expectations on a few points...one which you mentioned, and that is the internet service. We cannot provide stable high speed access, as there is no company that can provide it to us in this location. We do offer service that at times is fast, but at the slowest times, will still allow for web browsing, and I'm sorry we couldn't meet your expectation for high speed access.

The rooms which are allotted for pet owners, as you stated, have linoleum flooring...we believe this offers the best solution for housekeeping after a pet has been in a room. This also helps if we have clients with pet allergies.

These rooms also have great views and the sliding glass patio doors with walkout to the property are usually not a sore spot for most and provide convenient access for pet owners to take their animals outside.

The linens are on par with what you will find at any major establishment and are clean and comfortable and I'm sorry we couldn't please you with better linens. Our rooms are set up for 2 people, and should you have needed more towels you could have simply asked and we would have provided them (this is written in the booklet in your room). Hairdryers and alarm clocks are also provided upon request!

I have addressed the issue of the bathroom fan with our cleaning staff and I can assure you that this is being taken care.

We cannot provide coffee makers in the bedrooms as this will create too much strain on the electrical system, but we do offer coffee (and coffee to go) in our restaurant, and being a fussy coffee drinker myself...I can tell you that our coffee is quite good and many people compliment us on it :)

I could really go on but I think at this point in time all I can do is offer you my personal apology and let you know that all of the issues that you've brought to light here as well as the email you sent, which ARE addressable and realistic, will be addressed.

We strive to provide the best possible service and we have been doing so for over 30 years, even after all the neighbor lodges have closed. We are still here and can only be here by charging a realistic price which is the well within the average in this area.

We are lucky to have thousands of satisfied guests, many who return and do so regularly and I believe that although we have fallen below your expectations, it is impossible to meet the expectations of every single customer that we have...again I apologize for this.

Thank you for taking the time to communicate your concerns with us.