I'm sorry that you did not enjoy your recent stay with us. Without details, I can only say that if you experienced noise problems within that last few weeks, they were not brought to our attention during your stay. I have reviewed the front desk and security logs and have not found any reported issues in the last few weeks. We will make every effort to ensure the comfort of our guests and we do respond to issues that we are made aware of.
I cannot explain why our housekeeper would knock on your door. Our staff are trained to respect the wishes of our guests and "do not disturb" means exactly that. The correct course of action is to leave a silent voicemail instructing our guests to call the front desk if they would like service at a specific time, or just a delivery of fresh coffee, towels etc. If this did not happen, I aplogize. I have reviewed your comments with our head housekeeper and she will review it with her staff to ensure that this does not happen in the future. I appreciate you helping us to ensure that our standards and our guest's expectations are met . Thank you for your comments.