Thank you for taking the time to send in your comments in regards to your recent visit to Shark Club in Victoria. I sincerely apologize for your poor experience. We pride ourselves in offering our guests an experience that leaves them feeling better than when they first arrived. We obviously missed that mark by a large degree during your last visit.

I can assure you that this is not a normal incident and we take all the necessary precautions to try and avoid these types of situations. We do monitor the front area on a regular basis to ensure that a safe environment is maintained for both our guests and our team but obviously not to the standard that you and our other valuable guests have come to expect on this evening.

Shark Club is an upscale sports bar that has been voted “Best Place to Watch the Game” by the Victoria residents for 8 years running. We hold this recognition in high regard and would love to be given the opportunity to re-earn your patronage in order for you to receive the level of service you have come to expect and trust. Please feel free to contact me at your convenience if you would like to discuss the matter further.


Jim Weidinger
Director of Operations
Shark Club Bar and Grill

I just wanted to take the opportunity to thank you for your feedback. We value any feedback as it helps us to measure our success with our guests.

In response to your comments regarding your room. We thank you for your comments as we pride ourselves on our product and our standards. Most of our guests enjoy our rooms due to the size and the fact that we have a large number of family suites with full kitchenettes.

In regards to your issue with the internet connections during your stay, I can assure you that this problem has been rectified. We did have a router malfunction on us and has since been replaced. Being a major corporate hotel we understand the importance of internet connection. That is why we offer both wireless and hard cable options incase of unforeseen incidents like you encountered.

I also wanted to discuss your mention about being charged for 1-800 calls. We do charge a very minimal fee as we classify this as a local call. Within Victoria many of our competitors do charge for the same service as well. I can suggest that if you do travel and stay with Sandman Hotels often that we have a program called Starplus. If you sign up for this free program you would be eligible for discounted rates, daily newspaper and free local calls.

I want to thank you once again for your feedback and can ensure you we appreciate it and value your comments and suggestions. I hope we will have the opportunity to welcome you back to Sandman Victoria in the near future.

Kind Regards,

Brian Johnson
General Manager