Thank you so much for bringing your concerns to our attention. We certainly understand your frustration with regards to the water issues. At the time of your stay, the city was doing some work to the water lines in the area. We had posted signage around the hotel to this effect. Once the work was completed, our maintenance and housekeeping team were scrambling to get to all 170 guest rooms to run the water in both the tub and sink to clear out the lines as was required. Unfortunately, we were not able to get into all of the rooms before our guests had a chance to turn on their water. We apologize for any inconvenience or upset this caused.

With regards to the water temperature fluctuation issues you mentioned, after years of use the water balancing cartridges in the shower sometimes fail causing water temperature fluctuations such as this. We understand that this can be very frustrating. We do have a preventative maintenance program in place to replace the cartridges before they become an issue for our guests. We apologize that we did not catch this one in time. If this ever happens again, please bring the issue to our attention immediately and we would be happy to correct the problem right away or give you another room to shower in until we may effect the repairs.

We truly value our Priority Club Rewards Members. As a platinum or gold member at our hotel, you are entitled to a complimentary beverage coupon and newspaper, free upgrade if available and extended check out upon request. I certainly apologize if these benefits were not extended to you. We have reviewed our Priority Cub Rewards protocol with all our team members to ensure that all members receive the benefits to which they are entitled.

Thank you again for your comments, we look forward to the opportunity to be of service to you again in the future.

Mike Gore
General Manager
Holiday Inn Winnipeg South