This guests stayed at our motel with her husband, daughter, mother, & a dog in two rooms for 4 nights. I gave her a rather large discount for her rooms based on the length of stay & combination of multiple rooms (approximately $85CAD). We have select rooms that we place animals in because animals tend to make a big mess. After supplying the guests with 6 additional towels in each room, which these people proceeded to use the towels on their dog (creating stains on the towels), they proceeded to complain about everything, including the coffee and breakfast which is most suitable for most people. We made stronger coffee specifically for them (Folgers brand). If they had not liked the breakfast, why did they continue to eat it every morning? On two mornings the previous owner came to cook the breakfast, still they are not happy? If their guestroom was so filthy, why didn’t they check out & go someplace else? We also provided a new shower rod because she said that the shower curtain was too far into the tub. We had just purchased this property from an older woman that had let it run down quite a bit. She had left us with only 12 sets of towels & sheets. We have remodeled the bathrooms, painted the rooms, & washed all bedding, shower curtains, & shampooed the carpets, etc. We have painted the exterior of the motel & started the cabins & the office. As of August 4, 2007, we have purchased new towel sets to accommodate our guests. I don’t believe they would have been happy in the Ritz-Carlton or Waldorf Astoria penthouse suites in New York City.