There are some 4,000 rental rooms in the City of St. John's

This is the off off season in Newfoundland. We were out of the country for our winter vacation. We do not start taking summer reservations until late winter.

We are very sorry that we sent out a generic email response on our offerings.

When we got back to Canada and received a blistering email from this lady on her difficulties in trying to telephone us, we apologized and provided information on a complete list of accredited rentals. Clearly we should have left it at an apology and not gone the next step of trying to help out.

We followed up with further information on some less formal alternatives which could be great fun.

Instead of thanks? Blistering online feedback.

In point of fact, we prefer not to take any telephone enquiries / reservations except from seniors who may not have Internet skills. This is indicated in all of our advertising.

We are a small operation and when we transfer our line to a cell phone in case of emergencies, the reception in the downtown core is spotty at best and service can be lost in a second having a caller think that we have hung up on them.

We will explore answering services to avoid a recurrance.

What a lovely kind couple these people were. They made our morning when they came to breakfast!!

We are so sorry on the greeting but we are a small operation and guests can come / go 24/7. Many flights come into the City after midnight.

We are a little small operation. While we are one of the few City operators to have live in staff, they might be occupied or asleep, when a guest arrive. If a guest wished to alert us and notifies us when to expect them we will make every effort to be at the door to say hello!!!

We place a personalized envelope in our lobby entry with keys, property information, and local restaurant recommendations.

We provide three contact telephone numbers if a guest needs anything and the caretaker in not available.

We have contacted this guest directly and aplogized.