Dear EmilP,

Thank you for taking the time to provide your informative feedback regarding your recent 2-night stay at our Inn with your family celebrating New Year's Eve.

Please accept my personal apology for not formally introducing myself upon your arrival for dinner New Year's Eve as I personally attended to preparing your table for your evening. We acknowledge our error in communicating the correct number of guests in your party with your first dining experience with us. For the remainder of your stay, our team made every effort to ensure your table was prepared for your family's arrival.

For New Year's Day Brunch we accept full responsibility for the unacceptable delay in service and quality of our menu offering. As soon as this matter was brought to my attention, I personally provided an alternative for your grandchildren and provided all additional requests with our compliments. Again, we apologize if this gesture was not an acceptable resolution. Please let us know what we could have improved.

Please feel free to email me again as I did not receive any previous correspondance from you. As with our ongoing communication in planning your visit, I can assure a response will follow.

We sincerely value your patronage and hope we will have the opportunity to welcome you back.

At your service,
Celia Liu
General Manager

Dear Eeeduff,

We appreciate your time to provide us with your valuable comments and feedback regarding your recent stay with us this January 2012. Thank you for choosing to stay with us!

Located two blocks from downtown, we offer a variety of guestroom types and are in fact in the process of upgrading all of our washrooms, extending some of our cosier deluxe queen guestrooms and adding additional balconies for guests to enjoy.

Thank you for your feedback regarding our complimentary continental breakfast offering. We will definitely continue to work on improving this offering.

We look forward to the opportunity to welcome you back!

Sincerely,
Celia Liu
General Manager

Dear VincentY199,

What a fabulous review covering all aspects of our Inn and your stay! Thank you for taking the time to share your comments and overall experience with us during your recent stay.

We are happy that we were able to accommodate your request for our Sip, Spa and Dine package at the price provided online and recognize our error which we promptly corrected.

Thank you for the personal recognition of one of our registered massage therapists and generous appreciation of our on-site restaurant. Your positive reinforcement is appreciated.

The have replaced the fuse which caused the electrical outlet not to work and continue to review the shower/heating in our spa. Thank you again for bringing this to our attention.

We look forward to the opportunity to welcome you back soon!

All the best for 2012!
Celia Liu
General Manager

Dear seeingtheworld_10,

It was our pleasure to have the opportunity to welcome you and your friends (4 couples) back to The Oban for your New Year's Eve getaway. Thank you for continuing to choose our Inn when staying in Niagara-on-the-Lake.

We are glad you enjoyed our spa and fitness facility during your stay. Our treadmill offers a tv for guests use and your suggestion of music is under review. Thank you for offering your suggestions and hope to make some improvements to enhance this service.

We appreciate your feedback regarding scheduling of brunch service and check out timing. We definitely require to make this offering glitch free and as seamless as possible.

Thank you for your time to share your experience with our TripAdvisor community and look forward to welcoming you back!

Sincerely,
Celia Liu
General Manager