Dear Ben,
Thank you for your review. We are glad to see that you enjoyed your stay. We are very excited to report that we have just finished the first phase of our hotel renovations and are looking forward to welcome you back to stay in one of our executive rooms. We are ideally located in close proximity to York University, Humber River Regional Hospital, Black Creek Pioneer Village, Canlan, Hoop Dome and one of the closest Hotels to Canada's Wonderland.
Once again Thank you for choosing the Holiday Inn Express Toronto North York.
Nozer Doctor
General Manager

Thank you for your review. We know that comfort and convenience are top priorities on every traveler’s mind. That’s why we designed the Holiday Inn Express® Experience around your unique needs. I would like to sincerely apologize for the issue you had with the phone cards we sell at the Guest Services desk. Here after we have retrained all staff to ensure that each and every person is able to assist our guests with any issues. Furthermore all staff has been made aware that there is a toll free customer service number on the back of the card incase we face any connection issues. We look forward to Welcome you back at the hotel and Thank you for choosing to stay with us.

Nozer Doctor
General Manager

Dear Sir,

Thank you for your feedback and I would like to take this opportunity to be able to apologize for any inconvenience caused to you on your special day.

Wedding Inserts were created and sent to you for your guests which included our hotel contact information. After reviewing the inserts, (your wife emailed us a copy a few weeks ago) the phone information stated was in fact our correct phone number. Although the information provided to you and your guests was correct as a kind gesture on behalf of the hotel we did in fact honour your 3 other guest reservations made at other hotels, which featured much lower rates booked through Hotwire and other channels. In addition to this, we also provided you with two complimentary room nights and extended your check out to 3pm.

All gift bags provided to us at your request were given to your guests upon check in featured in the block. As stated below remaining bags were returned and as 12 gift bags were given to us and in fact, 5 were returned as your block featured 7 guest room reservations.

With planning a wedding a lot of work and detail do go into the special day. On behalf of the hotel, I do apologize for any inconvenience you might have faced during your planning process, as although we do strive to be the best we do appreciate your feedback to help us improve our services.

Kind Regards

Management.