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Toronto Don Valley Hotel & Suites opiniones
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Opiniones: Toronto Don Valley Hotel & Suites
175 Wynford Drive, North York, Ontario M3C 1J3, Canadá (Previamente Crowne Plaza)
Servicios del hotel
Fotos profesionales
23 fotos de los viajeros
Bowmanville, Canadá
Crítico
“Great room service food!”
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Se alojó el Enero de 2012, viajó en pareja
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Relación calidad-precio
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Ubicación
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Calidad del sueño
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Habitaciones
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¿Ha sido útil esta opinión?
¿Algún problema con esta opinión?
Esta opinión es la opinión subjetiva de un miembro de TripAdvisor, no de TripAdvisor LLC.
Kevin Porter, General Manager en Toronto Don Valley Hotel & Suites, respondió a esta opinión
21 marzo 2012
Dear Jeanette M,
Thank you for posting your review on Trip Advisor and for sharing the great experience you had with our room service and lobby lounge. We have changed our menu for our buffet breakfast which includes both hot and cold items - our hot items are made fresh every morning and are replenished every 30 minutes to ensure our freshness in quality.
I apologize the experience you had with check-in and that you felt that your problem was not being resolved the way it should have been. I will ensure this does not happen again and that you are properly attended to as we do take pride in our customer service.
Also, you may have noticed that we are currently undergoing renovations to revamp our hotel, this includes the pool area - once our renovations are done you will see a newly, fresh and modern look to the hotel. Definitely come check us out once we have completed our renovations!
Samantha de Ocampo
Customer Experience Manager
Thank you for posting your review on Trip Advisor and for sharing the great experience you had with our room service and lobby lounge. We have changed our menu for our buffet breakfast which includes both hot and cold items - our hot items are made fresh every morning and are replenished every 30 minutes to ensure our freshness in quality.
I apologize the experience you had with check-in and that you felt that your problem was not being resolved the way it should have been. I will ensure this does not happen again and that you are properly attended to as we do take pride in our customer service.
Also, you may have noticed that we are currently undergoing renovations to revamp our hotel, this includes the pool area - once our renovations are done you will see a newly, fresh and modern look to the hotel. Definitely come check us out once we have completed our renovations!
Samantha de Ocampo
Customer Experience Manager
Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC
toront
Crítico
“Stayed here lastnight , very nice hotel”
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Se alojó el Enero de 2012
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Relación calidad-precio
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Ubicación
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Habitaciones
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Limpieza
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¿Algún problema con esta opinión?
Ver 2 opiniones más de hl786 sobre North York
Esta opinión es la opinión subjetiva de un miembro de TripAdvisor, no de TripAdvisor LLC.
Kevin Porter, General Manager en Toronto Don Valley Hotel & Suites, respondió a esta opinión
21 marzo 2012
Dear Trip Advisor Member,
Thank you for the positive feedback! I am glad you had a great experience with us. We would love for you to come stay with us again once all our renovations are complete.
Samantha de Ocampo
Customer Experience Manager
Thank you for the positive feedback! I am glad you had a great experience with us. We would love for you to come stay with us again once all our renovations are complete.
Samantha de Ocampo
Customer Experience Manager
Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC
Waterloo, Canadá
Crítico
“A good choice in Don Mills”
Consejo sobre las habitaciones: Ask for a quiet room, away from busy street.
Ver más recomendaciones relativas a las habitaciones
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Se alojó el Enero de 2012, viajó de negocios
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Relación calidad-precio
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Ubicación
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Habitaciones
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Limpieza
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¿Ha sido útil esta opinión?
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Esta opinión es la opinión subjetiva de un miembro de TripAdvisor, no de TripAdvisor LLC.
Kevin Porter, General Manager en Toronto Don Valley Hotel & Suites, respondió a esta opinión
22 marzo 2012
Dear Trip Advisor Member,
Thank you for posting your comments - I am glad that you had a relaxing stay with us.
As you may have noticed, we are currently undergoing renovations throughout the hotel where all areas including guest rooms will be updated giving our rooms a more modern and chic look.
The re-launch of our hotel will be in the next couple of months and we would love for you to come back and stay with us once renovations have been completed.
Warm regards,
Samantha de Ocampo
Customer Experience Manager
Thank you for posting your comments - I am glad that you had a relaxing stay with us.
As you may have noticed, we are currently undergoing renovations throughout the hotel where all areas including guest rooms will be updated giving our rooms a more modern and chic look.
The re-launch of our hotel will be in the next couple of months and we would love for you to come back and stay with us once renovations have been completed.
Warm regards,
Samantha de Ocampo
Customer Experience Manager
Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC
Montreal, Canadá
Crítico Sénior
“Good value for your money.”
2
personas encontraron esta opinión útil.
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Se alojó el Diciembre de 2011, viajó con la familia
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Relación calidad-precio
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¿Ha sido útil esta opinión?
¿Algún problema con esta opinión?
Ver 2 opiniones más de JeanTalon sobre North York
Esta opinión es la opinión subjetiva de un miembro de TripAdvisor, no de TripAdvisor LLC.
Kevin Porter, General Manager en Toronto Don Valley Hotel & Suites, respondió a esta opinión
22 marzo 2012
Dear Jean Talon,
Thank you for posting your review on Trip Advisor. We are currently renovating our hotel to revamp all areas including guest rooms, restaurants and other amenities. We have just recently re-launched our Cafe Bellevue and have changed our menu options providing more variety, also our food is made fresh every morning and replenished every 30 minutes ensuring freshness and quality.
We would love for you to come back and try our new breakfast - we are hosting an Easter Hunt N' Brunch on Sunday, April 8 and it is an event that you and your family will not want to miss out on! It includes a fun day of egg decorating, meeting the Easter bunny and the largest Easter egg hunt where lots of prizes are to be won!
Feel free to contact me at sdeocampo@atirahotels.com if you have any other questions or concerns or if you would like to make a reservation; we would love for you to join us for this fun filled day!
Warm regards,
Samantha de Ocampo
Customer Experience Manager
Thank you for posting your review on Trip Advisor. We are currently renovating our hotel to revamp all areas including guest rooms, restaurants and other amenities. We have just recently re-launched our Cafe Bellevue and have changed our menu options providing more variety, also our food is made fresh every morning and replenished every 30 minutes ensuring freshness and quality.
We would love for you to come back and try our new breakfast - we are hosting an Easter Hunt N' Brunch on Sunday, April 8 and it is an event that you and your family will not want to miss out on! It includes a fun day of egg decorating, meeting the Easter bunny and the largest Easter egg hunt where lots of prizes are to be won!
Feel free to contact me at sdeocampo@atirahotels.com if you have any other questions or concerns or if you would like to make a reservation; we would love for you to join us for this fun filled day!
Warm regards,
Samantha de Ocampo
Customer Experience Manager
Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC
Johor Bahru, Malasia
Crítico Sénior
“Averagely Average”
2
personas encontraron esta opinión útil.
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Se alojó el Abril de 2011, viajó de negocios
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Relación calidad-precio
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Ubicación
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Calidad del sueño
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Habitaciones
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Limpieza
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Servicio
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¿Ha sido útil esta opinión?
¿Algún problema con esta opinión?
Esta opinión es la opinión subjetiva de un miembro de TripAdvisor, no de TripAdvisor LLC.
Kevin Porter, General Manager en Toronto Don Valley Hotel & Suites, respondió a esta opinión
22 marzo 2012
Dear AlvinChanJB,
Thank you for your feedback and posting your comment on Trip Advisor - I am disappointed to hear that our Front Desk staff were not as helpful as they could have been, we take pride in our customer service and I apologize that we were not able to create a memorable experience for you.
Rest assure that we put our staff through extensive training to ensure our guests needs are met at all times and are felt that they are well taken care of.
We would love to have you back to make another impression - if you have any other questions or concerns please feel free to email me at sdeocampo@atirahotels.com.
Samantha de Ocampo
Customer Experience Manager
Thank you for your feedback and posting your comment on Trip Advisor - I am disappointed to hear that our Front Desk staff were not as helpful as they could have been, we take pride in our customer service and I apologize that we were not able to create a memorable experience for you.
Rest assure that we put our staff through extensive training to ensure our guests needs are met at all times and are felt that they are well taken care of.
We would love to have you back to make another impression - if you have any other questions or concerns please feel free to email me at sdeocampo@atirahotels.com.
Samantha de Ocampo
Customer Experience Manager
Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC
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