Thanks for taking the time to review the Alexandra Hotel.

It's true the Alexandra Hotel does not offer valet laundry service. We aim to be affordable and convenient and simply don't offer luxury services like valet parking or valet laundry services. We gave you a key to the laundry room when you checked in, but we should have given you specific instructions on how to open the door and operate the washer and dryer, and I apologize for this oversight. As for the elevator, I'm sorry it frightened you but let me assure you that it is well-maintained and inspected regularly by professional technicians.

Though we work very hard to keep the hotel clean, and I appreciate that you complimented the quality of the rooms, the occasional insect can find its way into the building - especially during the warmer months. Don't hesitate to call the desk staff of any hotel you stay at if you have a concern. Not every review you read online is accurate and hotels prefer dealing with any complaints before the guest checks out.

We are very sorry that you did not enjoy your stay and I have brought your concerns to the attention of management and front desk staff. You were treated poorly by some of our staff and we sincerely apologize. We are constantly aiming to improve our level of service and your comments will help us to better deal with similar complaints in the future.

We appreciate your recommendation! There are many fine restaurants within walking distance, and our staff is always willing to help people find their way around the city. Glad you enjoyed your stay!

Thanks blondethoughts! We try to focus on the basics here - cleanliness, comfort and affordability. Hope you stay again next time you come to Toronto.

Thank you for the positive review. We hope you stay again next time you are in town!