Dear 'TravelGuy045",

Thank you for sharing your comments about your recent stay at our property.

I did some enquiry about the milky water : cloudy water, also known as white water, is caused by air bubbles in the water. It is completely harmless.

It usually happens when it is very cold outside because the solubility of air in water increases as water pressure increases and/or water temperature decreases. I understand that it looks suspicious at first, but I can assure you that the water is fine.

The price of the bottled water in room is independant from the hotel as the mini-bar is outsourced.

Your comments about our bathroom amenities have been forwarded to our head of housekeeping so she can follow up with our supplier and make sure all towels are perfect for any guests staying at our property.

Regarding the location of your room, I understand that some rooms are located close to the back alley which does not make it the best location. Rest assured that these rooms are always given last, however, when the hotel is full, we have no other choice but to offer them.

As far as the Jack Hammering was concerned, we are aware that there is never an ideal time to do it as it is disturbing for all guests and personnel working that day, but it has to take place so we can finish the renovations of our lobby. Should you decide to stay again at our property in the future, I invite you to contact me so we can discuss a way of making it up to you. My professional coordinates are available on our internet page. The renovations will be finished in March.

Finally, thank you for your comments about our food service : apart from our location , we are known to provide excellent food. We actually change our menu (along with the wine list) every three months to please our regular clientele.

I hope that we will have to welcome you again soon, I certainly remain at your disposal should you have any questions,

Kind regards

Xich-Vê HÔ
Director of Sales
Novotel Montreal Centre