Dear Guest,

I was sorry to read that we did not meet your expectations on your past stay with us. We are committed to providing a comfortable and relaxing stay to all our guests and I have taken note of your comments.

We are continuously doing upgrades and renovations to the hotel to ensure total guest satisfaction.

Should you have a chance to visit Moose Jaw in the future, I would like to welcome you back to show you the renovations that we are completing. Please feel free to contact me directly, and I will ensure that your stay will be in comfort.

Yours Truly

Darlene Geib
General Manager

Dear Guest

Thank you for taking the time to tell us about your past stay. We certainly appreciate feedback on our hotel and the services we offer.

We would like to apologize for not meeting your expectations. We are always in the process of updating our guest rooms and public areas to ensure guest satisfaction. We have recently renovated a number of our guest rooms and additional rooms are scheduled for this year.

We were troubled to read that you were not satisfied with the service you received. Again, we apologize that you did not receive the level of high customer service that we are known for. Your comments have been addressed in detail with all levels of management and staff.

If you choose to give us another chance during your next visit to Moose Jaw, please contact me directly to book your stay, so I can ensure your comfort and satisfaction.


Sincerely,
Darlene Geib
General Manager

Dear Guest,

We appreciate your stay with us at the Heritage Inn but are very distressed to read that you felt you incurred “hidden fees”. We are very clear in outlining all the taxes and hotel fees on our statements and are confused as to what you may be referring to. I have made an attempt to contact you directly in order that there may be some clarification on this matter and have not yet heard back.
It is always my intention to provide our guests with an overall experience that will keep them coming back. I apologize if there is some confusion that has spoiled that experience for you. Please do contact me directly so that I may resolve this issue and clear up this misunderstanding.

Yours Truly

Darlene Geib

Dear Guest,

Thank you for taking the time to let us know about your stay with us at the Heritage Inn. We certainly appreciate our customer’s views and comments as they allow us the opportunity to improve our products and services. Your positive comments have been posted for the hotel staff to read and we do thank you for making mention of these items. I have also reviewed your comments of criticism directly with our maintenance and janitorial staff and both items of concern have been addressed.

We, here at the Heritage Inn, are committed to guest service and satisfaction. Thank you, once again, for your feedback and for choosing to stay with us. We do hope to have you back as our guest in the near future.

Yours Truly,

Darlene Geib