As all in life there are 2 sides to every story and I would like to share the hotels story. Upon check in the guest was informed of a 200 dollar security deposit - this is standard for most hotels with cash/debit payments. She choose to leave the security deposit.
Our Night Auditor received a phone call from this guest stating that the people in the room next to her were noisy so he went to the room to ask the other guests to be quiet. They apologized and went into their room. Our night clerk stood outside the door to the lobby to make sure that they noisy guests stayed in their room. They came outside for a cigarette - however, they were no longer noisy, but the door was shut and this could be attributed to being a loud noise. Our clerk was then beckoned into the hotel by a phone call - this guest calling to complain about the party in the room next to hers. Once again, he went out to speak to the two girls outside having a cigarette. They were even speaking in whispers. Again, this guest calls the front desk and demands that something be done so our night clerk offers to move her. He moves her to a room with empty rooms on either side and is on the second floor so no one is above her. Unfortunately the keys did not program properly and this guest now yells very loudly across the parking lot to our clerk that they keys do not work. It is now 3am. Our clerk returns to remake the keys and goes and opens the room door for her himself. She continues to be loud and disruptive and now he has other guests calling to complain about the woman in the parking lot yelling.
I think it is very important for anyone reading this review to also read the rest of this users reviews. She has threatened to sue each and every hotel she has stayed at.