Hi Brian,

I'm sorry to hear that your time with us was unpleasant. We cannot recall any issues being raised with us during your stay, be it via our General Manager or the Owner. We can however, ensure that any complaints at the Lodge are met with the greatest of care and highest of importance. Our location sets us apart from other accommodation found in Golden and Revelstoke, with some of Canada's most amazing alpine terrain fit for hiking and skiing right on our doorstep. We apologise that despite this strength, your expectations were not met. Such a remote, yet unique and advantageous location does have its pitfalls, which in this case is occasionally our internet speed and connectivity. This however, is a complimentary service provided by the lodge with no limits to usage, a circumstance not guaranteed at all accommodation providers, particularly those in nearby towns. So whilst we apologise for the occasional interruptions to the internet service, we have offered its usage to our guests for their convenience at no fee and with no restrictions. We appreciate your honesty in offering us this feedback and ensure that for the most part, these shortcomings and negative experiences aren't echoed in the feedback of most of our guests. We are constantly improving our services for those wishing to stay with us and will continue to do so to ensure 100% satisfaction in the future. Thankyou for staying with us.

We apologize that your stay at Glacier Park Lodge wasn't as rewarding as that which we would like to provide for our guests. Our position is a magnificent one and we are constantly endeavoring to accommodate it with service, comfort and dining facilities. Updating the property is an ongoing process due to its historic origins, however in the meantime we remain committed to providing friendly service and great access to the wonders of Glacier National Park.