Dear Carol,

Thank you so much for your kind words. We definitely endeavour to exceed guest expectations at the Sandman Inn Cranbrook and your positive review has helped validate our efforts. I am pleased that you had such an enjoyable stay here, as I realize that living in a hotel for three weeks can be a challenge at times. So, thank you once again for your comments and your willingness to recommend us to the traveller.

Regards,
Dan Schellenberg
General Manager

Your review is greatly appreciated, as we pride ourselves in providing excellence in customer services and strive to exceed guest expectations. On discovering that you had left money behind, the housekeeper who found it, immediately brought the cash to me. I kept it in in safekeeping and as you say in your review, you received multiple messages stating that your money had been found in the room you occupied and to please call us with instructions on how to return it to you. I am glad that things worked out for you and we hope to see you again if you are ever visiting in our area.

Regards
Dan Schellenberg
General Manager
Sandman Inn Cranbrook

Thank you for your comments. I always appreciate guest comments positive or negative. The negative ones certainly give us an opportunity to improve matters in areas that may be lacking. Although our bedspreads are not of a modern design, they are clean and comfortable. On further investigation, the blanket in you room did have a hole in it and has been promptly replaced. Thanks for the feedback, as it enabled us to correct a situation. When personally inspecting the drapes, I found them to be clean. Thanks for you comments on the clean bathroom. Yes, the bathroom is small and that is why the sink and mirror area are conveniently located in a separate area. My belief in studying our competition's rate is that we are in line with our prices. Unfortunately, the room you had is located beside a large vacant unpaved parking lot. We have plenty of other room that do not contain this view. Again, I appreciate your comments and welcome any traveller who wishes to stay with us, so they can experience our fine property that strives to exceed customer's expectations.