I am sorry that you had this experience, and regret that I was not able to make you feel welcome at our Inn.

If I “seemed surprised by the arrival of your 7 month old baby girl”, it’s because I was surprised. The voucher you purchased was for a two night stay for two persons; the room you chose has a maximum occupancy, as stated on our website, of two persons; and your partner booked for two persons. I was taken aback when you arrived with three persons. I was also caught off-guard when you declined my offer of an equivalent ocean-facing room with no extra charge for your child.

I did not say, nor did I mean to convey, that we would ‘prefer no kids’ at Ocean Wilderness Inn. We welcome families with infants and children at our Inn. For the safety, comfort and convenience of all our guests, we offer two rooms (the Raven and the Carmanah) for such families. As with every room at the Inn, these spacious rooms offer premium beds and bedding, private baths, & private entrances. The Raven and Carmanah are safer & more convenient for families with children. They avoid most stairs and are closer to the common space. Parents can, for example, relax near the fireplace & still hear a young child that needs them. At the same time, these rooms are situated so as to minimize the impact of any noise for our other guests. We realize this may not be a perfect solution but it has been workable for the last 5 years.

Again, I apologize for my part in this experience. I plan to modify our website to more clearly convey which rooms are appropriate for our youngest guests.

Safe travels
Lori